Yep. Hit the heart icon on any listing or follow your fave sellers to get updates on new drops.

You’ll get email updates whenever there’s a new message, offer, sale, or delivery status change.

You’ll find a mix of verified sellers - vintage stores, independent resellers, stylists, creators, and influencers - all carefully approved for authenticity, quality, and overall aesthetic...

Everything listed on Circular meets our community standards - clean, wearable, and honestly described. No mystery stains, no bad vibes. If a piece has light wear or marks, sellers are expected to call it out clearly in the photos or description, so you always know exactly what you’re getting.

• New With Tag: Unworn with tags attached.
• New Without Tag: Unworn without tags.
• Very Good: This item shows no major flaws and has been gently worn. Any wear is minimal, such as light fading, pilling, or minor surface scratches on hardware. It remains in very good overall condition.
• Good: This item has been worn and remains in good condition. Signs of wear, such as moderate fading, pilling, or small stains, may be visible but do not affect functionality or overall wearability.
• Acceptable: Heavily discounted due to noticeable wear. This item remains functional but may have visible flaws such as staining, fading, or small holes. Priced accordingly.

Yes - you can list your items elsewhere too. Just make sure to remove the item from Circular as soon as it sells elsewhere to avoid double-selling or disappointing buyers.

We’re also working on ways for sellers to sync their own store listings into Circular - so managing stock across platforms will get even easier in the future.

Good lighting and clean backgrounds make all the difference - natural light, neutral surfaces, and on-body or flat-lay photos work best.

Use clear titles, relevant keywords, and honest descriptions. Add measurements whenever possible to help buyers feel confident hitting “add to cart.”

Yep - you’ll get a Seller Dashboard to manage orders, payouts, and listings in one place.

We’re also exploring ways to surface more insights (like product views and performance) over time, so you can see what’s really working.

Each seller is responsible for shipping their own orders using tracked delivery. Once shipped, they’ll upload the tracking number in their Seller Dashboard so buyers automatically receive tracking updates by email.

You’ll get a notification to ship - yay! Pack it securely, send it off on time, and upload the tracking in your Seller Dashboard to mark it as shipped. Buyers automatically get tracking updates once it’s on the way.

Make sure you’ve uploaded valid tracking. If there’s an issue, funds may be held until it’s resolved. Proof of tracked delivery is your best friend here.

Payouts are released once delivery is confirmed (or the delivery window passes without dispute). Payments are sent via Stripe Connect or PayPal to your nominated account.

Funds will be temporarily held while we review tracking, messages, and photos shared through the platform. Keep all communication inside Circular so we can help resolve it smoothly.

Orders can’t be cancelled once they’ve been placed and paid for - buyers expect reliability.

If something goes wrong (like an item being damaged or unavailable), you’ll need to contact your buyer through the platform and request assistance from Circular Support to resolve it.

Frequent cancellations or refund requests may affect your seller rating and account standing.

Please do. Post on stories/reels and tag @circularclothingco - we often repost great content for extra exposure. Community energy = faster sales.

We may edit, hide, or remove listings that go against our guidelines. Repeated or serious breaches can lead to suspension - keep it authentic, respectful, and on-brand.

Yes. Tap Report Listing on the product page or email hello@circularclothingco.com.au with the link and details. Our team reviews every report to keep the platform safe and trustworthy.

Ping us at hello@circularclothingco.com.au - we’ve got you.

Not yet. Afterpay is available only on selected sellers who’ve opted in. You’ll see it as a payment option at checkout when supported.

Once your Afterpay account is set up, simply select Afterpay at checkout when shopping on Circular (for listings where it’s available). You’ll be redirected to log in and confirm your payment schedule before completing your order.

If you miss a payment, Afterpay may pause your account until it’s up to date. Late fees can apply, and your spending limit might be reduced.

No extra fees if you pay on time - standard Afterpay terms apply. Late fees or spending limits are handled directly by Afterpay.

For full details, visit afterpay.com/en-AU/terms-of-service

Double-check your billing info, card expiry, or available funds - or try a different payment method.
Sometimes payments fail because:

• Your bank blocked the transaction (try approving it in your banking app).
• The card doesn’t support international or online purchases.
• The billing address doesn’t match your card details.
• You hit your daily spending limit.

If it still doesn’t go through, contact your bank or try a different card or wallet (like Apple Pay, Google Pay, or PayPal).

Nope. What you see is what you pay.

Message the seller first. If there’s no resolution after 7 days, open a dispute via the Help Centre.

Buyers do - rates are set by each seller.

Some sellers might. You’ll see it at checkout if available.

Many sellers ship worldwide. Customs duties, import taxes, or VAT (if applicable) are the buyer’s responsibility.

That’s your bank adding a foreign-transaction fee. Check with them directly.

All Circular-fulfilled orders are carbon-offset via Australia Post. Independent sellers are encouraged to use carbon-neutral or eco-friendly shipping options where possible.

Funds are held until the issue is resolved. If approved, you’ll receive a refund or store credit.

That depends on the dispute outcome - usually the seller if they’re at fault.

Buyers can’t edit reviews themselves, but if you’d like to correct or remove feedback, email hello@circularclothingco.com.au.

Our team can review it and make updates or remove it if appropriate under our moderation guidelines.

An ABN isn’t required to sell on Circular, but if you have one, you should include it in your seller profile.

If you’re registered for GST, you’re responsible for charging and remitting it on your sales. If you’re not registered, your prices should simply reflect the total amount you’ll receive — no extra tax needs to be added.

Possibly. International buyers may be charged customs duties or import taxes depending on local regulations. These costs are the buyer’s responsibility.

Yes,  tap ‘Make an Offer]. Offers are non-binding until the seller accepts. Sellers can accept, decline, or counter; once accepted, you’ll get a checkout to complete payment within the stated window (unpaid offers may be cancelled).

Sometimes! We run sitewide or seller-opt-in promos (funded by Circular, not deducted from seller payouts). Individual sellers can also run their own discounts on their listings.

No stacking - one discount per order.

Double-check the code spelling, expiry date, and exclusions (e.g., already-on-sale items). If it still won’t apply, ping us at hello@circularclothingco.com.au

No, one per user - duplicates may be removed for security.

Email us from your registered address at hello@circularclothingco.com.au, and we’ll process the deletion or anonymisation - usually within 5 business days. For security, accounts can’t be deleted directly through the site. This helps protect your data and prevent unauthorised requests.

Our Help Centre and inbox are always open → hello@circularclothingco.com.au

Accounts may be suspended or permanently removed.

Strictly. See our Privacy Policy for full details.

Yep - we regularly work with sustainability-focused brands, universities, and grant-funded initiatives tackling textile waste. If you’re exploring funding or a project in circular fashion, we’d love to chat. We’re Melbourne-based but collaborate Australia-wide.

Absolutely. For press or media enquiries, email hello@circularclothingco.com.au with “Media” in the subject line. We’re happy to chat over email, call, or even in person if you’re in Melbourne.

For sure! We love local energy - especially collabs with fashion schools, creators, and sustainable markets. If you’re Melbourne-based (or visiting), pitch your concept to hello@circularclothingco.com.au and we’ll see if it’s a fit.

Yes! Verified creators can collaborate through closet drops, curated edits, or affiliate-style partnerships. We’re especially keen to spotlight Australian talent and creators who share our values around reuse and conscious fashion.

Never for marketing. We only use what’s needed to operate the platform.

Yes - we host and collaborate on events in Melbourne (and sometimes beyond).Follow our socials or sign up to the newsletter to hear about upcoming clean-outs, pop-ups, and drops first.

Yes! Verified buyers can leave reviews on purchased items and rate sellers after each transaction. These ratings help build trust and spotlight the best sellers on the platform.

If you’ve had a great experience shopping or selling on Circular, we’d also love your feedback on Google Reviews (https://g.page/r/CTmq0C5fDVFgEAI/review) - it really helps more people discover sustainable fashion.

If you ever need help or just want to chat ideas, reach us at hello@circularclothingco.com.au. We’re based in Melbourne and always open to hearing from our community!

We’re always down to meet people who get the mission. If you’re into resale, fashion, or sustainability, drop your CV or portfolio at hello@circularclothingco.com.au - you never know what might open up.