Only the best pre-loved fashion. Think designer steals, vintage gems, Y2K essentials, and everyday staples that deserve a second life - all in one place. Basically, the styles you actually want, without the fast fashion guilt.

Because you deserve a killer wardrobe that doesn’t cost the Earth (literally). Shopping preloved means you’re saving money, reducing waste, and scoring unique pieces that no one else has. We do the hard work - sourcing, curating, and making resale effortless - so you can just shop and slay.

We ship all domestic orders via Australia Post:

• Standard Shipping: 3-7 business days for metro areas; 5-10 business days for regional/remote areas.
• Express Shipping: 1-3 business days for metro areas; 3-5 business days for regional/remote areas.

Note: Delivery times may vary for very remote locations.

Yes, we ship internationally via Australia Post. Delivery times vary by region:

• New Zealand: Standard 5-7 business days, Express 2-4 business days.
• China: Standard 8-12 business days, Express 5-8 business days.
• Rest of Asia: Standard 8-12 business days, Express 5-8 business days.
• USA & Canada: Standard 10-15 business days, Express 6-10 business days.
• Pacific Islands: Standard 9-14 business days, Express 6-9 business days.
• UK & Ireland: Standard 9-14 business days, Express 6-9 business days.
• Europe: Standard 10-16 business days, Express 7-12 business days.
• Rest of the World: Standard 12-20 business days, Express 8-14 business days.

International orders may be subject to customs duties, import taxes, or VAT depending on your country's regulations. Some countries exempt second-hand goods, while others apply standard import taxes. These charges, if applicable, are the responsibility of the customer. We strongly recommend checking with your local customs authority before placing an order to understand any potential costs.

Shipping costs depend on your location and selected method:

Within Australia:

• Standard $11.90 AUD, Express $14.90 AUD

International Zones:

• New Zealand: Standard $14.90 AUD, Express $19.90 AUD.
• USA & Canada: Standard $25.90 AUD, Express $30.90 AUD.
• China: Standard $25.90 AUD, Express $30.90 AUD
• Rest of Asia: Standard $24.90 AUD, Express $29.90 AUD
• USA & Canada: Standard $25.90 AUD, Express $30.90 AUD
• Pacific Islands: Standard $28 AUD, Express $33 AUD
• UK & Ireland Standard $26.90 AUD, Express $31.90 AUD
• Europe: Standard $33.90 AUD, Express $39.90 AUD
• Rest of the World: Standard $40.90 AUD, Express $49.90 AUD.

Yes. Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. Use this number on the Australia Post website or app to monitor your delivery. For international orders, tracking may also be available through your local postal service once the package arrives in your country.

You must submit a return request within 7 calendar days from the delivery date as shown in tracking. Once approved, you have 7 additional days to ship the item back

To qualify for a return, items must:

• Be in the same condition as received and unaltered and unworn by you.
  Include all original tags (if applicable).
• Be free from odors (such as perfume, smoke, or pets), stains, and pet hair.

Yes, the following items are non-returnable:

• Handbags and accessories.
• Items priced below $30.
• Final sale or marked-down items.
• Items with tags removed or altered.
• Items that have been worn, washed, or modified after receipt
• Gift cards and Clean Out Kits.

Yes, we accept returns from outside Australia, but this is strictly at the buyer’s expense.

For international returns:

• You are responsible for all return shipping costs.
• You will be charged for the return label (if we provide one).
• A $10 return/restocking fee per item will be deducted from your refund.
• Original shipping costs are non-refundable.

To initiate a return:

1. Visit our returns page [Insert Link] or email us at hello@circularclothingco.com.au within 7 days of receiving your order. Include your order number, details of the issue, and any relevant photos.
2. Wait for our team to review your request. If approved, we will send you a prepaid return label.

Yes, a $10 return/restocking fee per item will be deducted from your store credit.

We provide a platform to help consignors sell second-hand garments, shoes, and accessories. We inspect, photograph, describe, price, and list your items for sale, while managing customer support, order fulfillment, and payouts.

To get started, the first step is to purchase a Clean Out Kit for $49 AUD. It includes a prepaid shipping label (up to 20 items), $100 insurance (as store credit for lost packages), and instructions for sending us your items. You should receive your email within 24 hours of purchasing.

We accept high-quality, second-hand garments, shoes, and accessories that are:

• Clean, sanitized, and in good condition.
• Authentic (no counterfeit items).
• Relevant to current trends and seasons.
• Free from stains, odors, or damage.

We do not accept:

• Items with a retail value under $100.
• Home or value brands like Kmart or Shein
• Non-clothing items like toys or electronics.
• Counterfeit or stolen items.

Unaccepted items can be returned to you for a fee or donated to a charity based on your preference you select at the time. You must select your preference when completing your consignor portal setup.

Items will be listed for 90 days. If they remain unsold after this period, you can:

• Request a return for $10 AUD per item.
• Donate the item.

Yes, you have a 14-day grace period after the 90-day listing window to reclaim unsold items without additional handling fees. Return shipping costs still apply. Make sure to email us your reclaiming requests in a timely manner otherwise items will be donated to charity partners or recycling partners at our discretion.

At Circular Clothing Co., our pricing strategy is built on transparency and precision, ensuring every item is valued fairly while maintaining our commitment to sustainability. Here’s how we do it:

• Data-Driven Algorithm:
  We use an advanced algorithm that factors in the sell-through rate of similar products. This algorithm analyzes comparable items based on their brand, materials, and condition, helping us predict market demand and set competitive prices.
• Uniform Labor Costs:
  Every item, whether a $10 shirt or a high-end designer piece, requires the same meticulous process for inspection, photography, and listing. This means that even lower-priced items incur similar labor costs, which is reflected in the final pricing.
• Condition and Rarity:
  Each piece is carefully assessed for wear and tear, and rarer, iconic items are priced higher based on their market desirability and brand reputation.
• Restoration and Added Value:
  Professional cleaning, repairs, and any restoration work that may be required from time to time add to the overall cost, ensuring that every item meets our high-quality standards before it reaches you.
• Market Trends:
  We continuously monitor current resale and fashion trends to ensure our prices remain both fair and competitive.

This comprehensive approach allows us to offer you products that are accurately priced, taking into account both their inherent value and the costs involved in preparing them for sale.

It includes a prepaid shipping label (up to 20 items), $100 insurance (as store credit for lost packages), and instructions for sending us your items.

Simply visit our Clean Out Kit page, add it to your cart, and check out. You’ll receive your shipping label via email, ready to print and use.

The kit itself is $49 which covers the cost of shipping all your pre-loved items to us + insurance to make sure it arrives safely

As soon as your order is placed, you'll receive a confirmation email from us letting you know it’s on the way. Within 24 hours, we’ll send you a prepaid return label and a link to complete our short Consignment Agreement form online.

To make sure we have the correct info linked to your kit, and to confirm you're happy with our terms and payout structure. It only takes a couple of minutes and helps us set you up in our system so we can process your items quickly once they arrive.

Pack up your clothes, securely attach your pre-paid shipping label, and drop your package at any post office or drop-off point.

Please include a note inside your parcel with:

• Your full name
• Your email address (the one used for your Circular account)
• Number of items you're sending

After setting up your account, you can shop online or in-store at participating retailers:

• Online: Select Afterpay as your payment method at checkout.
• In-Store: Use the Afterpay app to set up the Afterpay Card, which can be added to your Apple Wallet or Google Wallet for contactless payments

To change your contact or shipping details, log in to your account, head to my details, and update your details.

If you’re still having trouble, send us an email at hello@circularclothingco.com.au, and we’ll help sort it out right away.

To reset your password go to my details in your account section and select ‘reset password’. Follow the prompts to create a new password.

If you forgot your password, go to the login page and select the ‘forgot my password’ button. follow the prompts to reset your password via instructions that will be sent to your email.

We’re sorry that the item doesn’t match your expectations. Our team sorts, photographs, measures, and describes every item with great care, but we admit that errors do come up at times. 

In the rare situation where an item is incorrectly listed or there’s a problem with your order we will do absolutely everything to right a wrong. 

Email us at hello@circularclothing.com.au, and we will get back to you as soon as possible with solutions for fixing the problem.

The Estimated RRP is our best guess at what the item (or something super similar) would’ve cost brand new. It’s there to give you a sense of value and show how much you’re saving by shopping secondhand.

The “% Off” is calculated based on this estimated RRP and is rounded to the nearest whole number to keep things simple.

If you notice an error in a listing, please follow these steps:

• Visit the Product Page: Navigate to the specific product page where you identified the error.
• Scroll Down: Look for the prompt “Spotted an error with this listing?” which is before the useful information banner. 
• Click “Let Us Know”: Press the “Let us know” button to open the error report form.
• Provide Details: In your email, include the product name and a description of the error. If possible, attach a screenshot to help us understand the issue.

Once we receive your report, our team will review the details and make the necessary corrections. Thank you for helping us keep our listings accurate!