Circular is an Australian second-hand fashion platform combining managed consignment with a curated peer-to-peer marketplace.

Some items are held, processed and dispatched by Circular or our fulfilment partner. Others are listed and dispatched by approved independent marketplace sellers.

Circular offers eligible pre-loved women’s, men’s and children’s clothing, shoes, handbags, jewellery and accessories.

Our range includes designer pieces, vintage finds, streetwear, contemporary fashion and everyday wardrobe staples.

Circular brings one-of-one pre-loved fashion together in a curated shopping experience with clear item information, secure checkout, tracked delivery and support when needed.

Every purchase helps suitable fashion remain in circulation for longer.

Circular-managed items are held, processed and fulfilled by Circular or our fulfilment partner. They may be consigned to us or owned by Circular.

Marketplace items remain with an approved independent seller, who creates the listing and dispatches the order.

The applicable listing or order information may indicate how the item is being fulfilled.

Most pre-loved pieces are available in only one size and condition.

Adding an item to your cart or receiving an accepted offer does not reserve it. The first customer to complete checkout secures it.

Approved marketplace sellers may include independent resellers, vintage stores, small businesses, stylists, creators and individuals with suitable wardrobes.

Most items are pre-loved, although some may be unworn with or without their original retail tags.

New With Tags: Unworn and unused, with original retail tags attached.

New Without Tags: Unworn and unused without original retail tags, showing no signs of wear.

Very Good: Gently worn and in excellent overall condition. Minor wear may be present and should be disclosed.

Good: Pre-loved and showing moderate disclosed wear without materially affecting wearability or structure.

Acceptable: Noticeably worn but functional, with visible flaws clearly photographed and described. Priced accordingly.

Always read the complete description and inspect all photographs before purchasing.

Circular-managed items are inspected as part of our consignment and listing process.

Marketplace items are held and listed by independent sellers. Those sellers must accurately describe their items and disclose faults, but Circular does not physically inspect every marketplace item before it is listed.

Circular may request evidence, edit or remove listings and investigate reports or authenticity concerns.

All branded items listed on Circular must be genuine.

Circular-managed items are reviewed during processing, and we may request proof of purchase, serial numbers, detailed photographs or recognised third-party authentication for selected designer or high-value pieces. Marketplace sellers may also be asked to provide supporting evidence.

Circular does not independently authenticate every branded item unless this is expressly stated on the listing. If you have an authenticity concern, please contact us so we can investigate it.

Minor colour differences can arise because of lighting, photography and device displays. Measurements may also vary slightly depending on the method used.

If an item is materially different, incorrect, counterfeit, faulty or has a significant undisclosed issue, contact Circular as soon as reasonably possible.

Compare the listing measurements with a similar item you already own.

For marketplace items, you can message the seller before purchasing to request additional measurements or photographs.

Circular welcomes suitable applications from:

Independent resellers

Vintage stores

Small businesses

Stylists

Creators and influencers

Individuals with suitable wardrobes

Charities or organisations with appropriate stock

You must be at least 18 years old to register as an independent marketplace seller.

Circular operates a curated marketplace. When reviewing an application, we may consider:

The quality and suitability of the seller’s items

Authenticity and sourcing

Listing and photography standards

Seller experience and reliability

The anticipated fit with Circular’s customers

Alignment with Circular’s marketplace standards

Approval allows a seller to use the marketplace but does not automatically guarantee that every item will be suitable for listing.

Not every application will be the right fit for Circular at a particular time. We review each application and may approve it, request further information or let the applicant know that we cannot currently offer marketplace access.

Decisions may reflect item suitability, listing quality, current customer demand and the needs of the marketplace.

Yes. Resellers, vintage stores and other suitable businesses may apply.

Business sellers must provide accurate ABN and GST-registration information where applicable and comply with their own legal and tax obligations.

Yes. Suitable creators, influencers and stylists may apply to sell independently through the marketplace.

They may also contact Circular about wardrobe drops, curated edits or other partnership opportunities.

Not every individual seller requires an ABN.

If you operate as a business or already hold an ABN, provide accurate business and GST-registration information through your seller account.

You are responsible for obtaining your own taxation, accounting and legal advice.

As a marketplace seller, you:

Keep possession of your items

Create and manage your listings

Set your prices

Respond to buyer enquiries

Pack and dispatch sold items

Manage your unsold inventory

As a consignor, you send eligible items to Circular and we manage inspection, photography, pricing, listings, storage, customer support and fulfilment.

Use your Seller Dashboard to add a listing, upload photographs and enter the required brand, category, size, condition, description and price information.

Review everything carefully before publishing.

Include clear photographs of:

The front

The back

Important details

The brand label

The size label

The material or care label

Every fault, alteration or sign of wear

Use photographs of the actual item and avoid filters or editing that materially changes its appearance.

Stock or model photographs may only be used as secondary references where you have permission.

They must not replace photographs of the actual item or create a misleading impression.

Yes, wherever possible.

Useful measurements include:

Pit-to-pit or chest

Waist

Rise

Inseam

Total length

Sleeve length

Heel height

Bag dimensions

Measurements help buyers assess fit and reduce avoidable disputes.

Select:

New With Tags

New Without Tags

Very Good

Good

Acceptable

Choose the most accurate option and disclose every relevant fault, alteration or sign of wear in both the description and photographs.

Circular may make minor edits to titles, descriptions, categories or formatting to improve consistency and help customers find relevant items.

We may also hide or remove a listing if it does not meet our Marketplace Seller Rules. Sellers remain responsible for ensuring that their items and listing information are accurate, genuine and lawful.

You may edit or remove an available listing before it sells.

Yes. You can list your items on other platforms, but you must keep your Circular inventory up to date.

If an item sells elsewhere, please remove it from Circular as soon as possible. Frequent cancellations caused by unavailable stock may result in selling restrictions because they create a poor experience for buyers.

Potentially, provided the item is accurately described, lawful, suitable for Circular and does not infringe another person’s rights.

Do not associate an unbranded item with another brand in a misleading way.

Counterfeit and replica items are prohibited, even if they are described as replicas, dupes or imitations.

A genuinely unbranded item inspired by a general style may only be listed where it:

Does not use another brand’s name, logo or protected imagery

Does not infringe intellectual-property rights

Is not misleadingly associated with another brand

Is clearly and accurately described

Yes. Swimwear, lingerie and intimate apparel may be listed if they are clean, hygienic, accurately described and in suitable condition for resale.

Listings must not contain nudity, sexualised content or inappropriate descriptions. Circular may remove any item or listing that does not meet its condition, hygiene, imagery or community-safety requirements.

To keep Circular safe, lawful and suitable for our community, the following items must not be listed:

Counterfeit, replica or stolen goods

Unsafe, recalled or contaminated items

Illegal goods

Weapons or hazardous materials

Ivory or protected wildlife materials

Explicit adult content

Items promoting hatred or violence

Items that infringe another person’s rights

Use:

Bright, natural lighting

A clean background

Clear photographs of the actual item

Accurate titles and descriptions

Relevant measurements

Honest condition information

Realistic pricing

Seasonal timing where appropriate

The Seller Dashboard allows approved sellers to manage available listings, orders, tracking and payouts.

Available tools and analytics may change as Circular continues developing the marketplace.

Consider:

Brand

Condition

Current demand

Comparable resale listings

Seasonality

Included delivery costs

Circular’s commission

Resale value will often be below original retail price. Pricing and claimed RRPs must be genuine and not misleading.

Circular charges 12.5% of the total order value on a successful marketplace sale unless another fee is expressly disclosed for a promotion or seller arrangement.

Applicable fees are deducted from the seller payout and include GST where required.

Consignment uses a separate payout structure.

You must not artificially increase a price to create a false or exaggerated discount.

As a general guideline, avoid materially increasing a price within 10 days before a promotion unless there is a legitimate correction or reasonable reassessment.

Eligible listings may allow buyers to make offers.

You may accept, decline, counter or allow an offer to expire, depending on the available functionality.

An offer does not reserve an item. The sale belongs to the first buyer who successfully completes checkout.

The independent marketplace seller.

Dispatch within three business days after receiving confirmation of the sale, unless another timeframe is displayed.

Yes. Use tracked delivery, upload valid tracking through the Seller Dashboard and retain proof of dispatch for a reasonable period.

Standard delivery is included in eligible listed prices for Australia and New Zealand.

Account for the expected shipping cost when setting your price. Do not request a separate standard-delivery payment directly from the buyer.

Use clean, secure and appropriate packaging that protects the item during delivery.

Recycled or minimal packaging is encouraged where it remains suitable.

Late dispatch or missing tracking may result in:

Delayed delivery confirmation

Delayed payout

Order cancellation

Buyer refund

Reduced listing visibility

Account restrictions for repeated breaches

Cooperate with Circular, the buyer and carrier.

You may need to provide proof of dispatch, packaging details or carrier information. Your payout may be held while the issue is investigated.

You will receive a sale notification.

Package the item, dispatch it within three business days and upload tracking through the Seller Dashboard.

You should not cancel merely because you changed your mind or sold the item elsewhere.

If the item is damaged, unavailable or cannot lawfully be supplied, contact Circular immediately.

Frequent cancellations may affect your account.

Keep communications and payments within Circular.

Do not request private payment, send external payment links or redirect the transaction to another platform.

Marketplace sellers do not have to offer change-of-mind returns unless they have expressly chosen to do so.

However, buyers may still be entitled to a remedy where an item is:

Incorrect

Counterfeit

Unsafe

Materially misrepresented

Affected by a significant undisclosed defect

Not delivered

Otherwise covered by an applicable consumer guarantee

Respond through Circular and provide relevant information, including:

Listing photographs

Messages

Tracking

Proof of dispatch

Additional item information

Circular may pause your payout while reviewing the listing, tracking, messages, photographs and other evidence.

Circular may coordinate a return, refund the buyer, adjust your payout or take another appropriate action.

The marketplace seller will generally be responsible for reasonable tracked return shipping where an item was materially misrepresented, incorrect, counterfeit, faulty or otherwise subject to an applicable remedy.

Circular’s determination concludes its internal process.

It does not exclude rights available to a buyer or seller under applicable law or through a payment provider, regulator, tribunal or court.

Marketplace payouts are typically released five business days after tracking confirms delivery, provided there is no active return, refund, dispute, chargeback, fraud or policy concern.

If an issue is raised, the payout may be delayed until it is resolved.

Marketplace sellers may use:

Fee-free manual bank transfer, which may take longer

Faster automated Stripe or PayPal payouts, where available

Automated Stripe or PayPal payouts may attract a processing fee payable by the marketplace seller. Applicable fees should be disclosed through the payout process.

Circular may reasonably delay or withhold a payout where:

Delivery cannot be verified

A return or dispute is pending

Fraud, counterfeiting or a policy breach is suspected

Required verification information is missing

A payment provider or applicable law requires it

Not unless the seller expressly agrees to different terms.

Seller-funded markdowns and discounts affect the final selling price and payout.

Yes. You may tag @circularclothingco, but you must not redirect customers to transact privately.

Eligible buyers may rate and review marketplace sellers after delivery.

Circular may consider:

Dispatch speed

Tracking compliance

Listing accuracy

Cancellation rate

Buyer complaints

Disputes

Authenticity concerns

Responsiveness

Policy compliance

Yes. Use the available reporting feature or email hello@circularclothingco.com.au.

Managed consignment allows you to send eligible fashion items to Circular while we handle the work involved in reselling them.

Circular and our approved partners manage inspection, photography, descriptions, pricing, listing, promotion, customer support, storage and fulfilment.

When an item sells and the applicable completion period has passed, you receive a percentage of its final selling price as cash or enhanced Circular store credit.

Choose and purchase a Clean-Out Kit.

Select your preferred payout and fallback instructions.

Pack your eligible items in your own secure box or satchel.

Use the printable prepaid label or Australia Post QR code supplied.

Drop the parcel at an Australia Post location.

Track your kit and item progress through your consignor portal.

You retain an economic interest in your consigned items until they are sold or otherwise dealt with under the Consignment Terms.

Circular or our fulfilment partner takes possession of the items for processing, listing, storage and fulfilment.

Accepted items may be offered through:

Circular’s website

Approved eBay channels

Other approved sales or promotional channels

No. Circular and our partners manage the operational work for accepted consignment items.

At launch, Circular accepts eligible:

Women’s clothing

Men’s clothing

Children’s clothing

Shoes

Handbags

Jewellery

Fashion accessories

Acceptance depends on condition, authenticity, brand, demand, likely resale value and operational suitability.

Items should generally have an expected resale value above $40.

Items expected to sell for less may be rejected, grouped into an approved bundle or handled under your selected fallback instructions.

An item’s original retail price does not guarantee acceptance or a particular resale value.

Yes, provided it meets our condition, quality, safety, brand and expected-resale-value requirements.

Clean, hygienic swimwear, bras, bralettes and slips in excellent condition may be accepted.

For handling and hygiene reasons, Circular does not currently accept used underwear, hosiery, bodysuits or shapewear worn directly against intimate areas through Clean-Out Kits. Unworn items may be submitted if their original tags are attached and any applicable hygiene seal remains intact.

Items should be:

Clean and hygienic

Free from strong odours

Suitable for continued wear

Free from significant undisclosed stains, holes or damage

Authentic and legally owned by you

Appropriate for Circular’s current customer demand

Minor wear may be accepted where it is consistent with the item’s value and can be accurately disclosed.

Do not send:

Counterfeit or replica items

Stolen or unlawfully obtained items

Used underwear, hosiery, bodysuits or shapewear worn directly against intimate areas

Unworn intimate apparel without its original tags or hygiene seal

Unsafe, recalled, contaminated or unhygienic items

Items containing prohibited wildlife materials

Weapons, hazardous materials or illegal goods

Items containing personal belongings or sensitive information

Please check every pocket and compartment before sealing your parcel. Circular is not responsible for personal belongings accidentally included with submitted items.

Use Circular’s Brand Checker before sending your items.

The Brand Checker is updated progressively and should be used as a guide rather than a guarantee. Acceptance also depends on condition, category, demand and expected resale value.

All branded items submitted to Circular must be genuine.

For designer and high-value items, consignors should include any available proof of authenticity, such as an original receipt, proof of purchase, authenticity card, serial number or recognised third-party authentication certificate.

Circular reviews items for authenticity indicators but does not independently authenticate every item. We may request additional evidence or require third-party authentication before listing selected items. Items that cannot be verified to Circular’s satisfaction may be rejected or removed from sale.

Our current targets, measured from confirmed delivery, are:

Standard: 10–21 business days

Express: 5–7 business days

These are targets rather than guaranteed completion dates.

Processing may take longer because of demand, parcel size, item complexity, authentication requirements, public holidays or operational capacity.

A kit is processed once it has been received and its items have been inspected sufficiently for accepted and rejected outcomes to appear.

Accepted items may then be photographed, described, priced and published progressively rather than all appearing live at once.

Express processing costs an additional $9.95 per Clean-Out Kit order and is available with every kit size.

Express gives your kit priority in the processing queue. It does not guarantee that items will be accepted or sold.

Your consignor portal may show statuses including:

Kit purchased

Awaiting postage

In transit

Received

Processing

Accepted

Rejected

Awaiting price review

Live

Marked down

Sold

Payout pending or available

Return, donation or recycling arranged

You may also receive email notifications.

Pricing may consider:

Brand and product type

Condition and age

Materials and construction

Original retail price, where relevant

Prices achieved for comparable pre-loved items

Current customer demand

Rarity and seasonality

Expected likelihood and timeframe of sale

Any processing or authentication requirements

Most pre-loved items do not resell for their original purchase price. Circular aims to set a fair and competitive price that gives each item a realistic opportunity to sell, remain in circulation and return some value to the consignor.

While we always aim to achieve a strong result, resale prices and sale timeframes cannot be guaranteed.

Can I review the proposed price?

Yes. Once your item has been accepted and priced, you will be notified and given seven days to review the proposed initial listing price.

During this review period, you may request:

An increase of up to 10%

A decrease of up to 30%

Requests outside these limits require manual review and may not be approved.

Our pricing approach balances achieving a fair return for the consignor with giving each item a realistic opportunity to sell. Consignment is designed to keep quality fashion in circulation, extend the useful life of clothing and support a more circular fashion economy—not to recreate the item’s original retail value.

If you do not request a change within seven days of being notified, Circular may list the item at the proposed price. Any later price changes will be managed in accordance with the applicable markdown schedule and Consignment Terms.

Requests are assessed through the applicable workflow.

Circular may contact you where a request creates a material concern about saleability or conflicts with the Consignment Terms.

Standard items have a 90-day consignment term. To give each item a realistic opportunity to sell and remain in circulation, the price may be progressively reduced from its original listing price as follows:

Day 30: 10% off

Day 45: 15% off

Day 60: 20% off

Day 70: 30% off

Day 80: 40% off

Day 90: up to 50% off

These discounts are not cumulative. For example, “30% off” means 30% below the item’s original listing price.

The schedule allows Circular to respond to demand while balancing a fair return for the consignor with the likelihood of the item selling during its consignment term. The applicable markdown protection, promotional terms and Consignment Terms may affect the final price.

A premium item is a designer-brand item with an estimated second-hand value above $500, as determined by Circular.

Premium items receive a longer 120-day term and a slower markdown schedule.

Premium items may be reduced as follows:

Day 30: 5% off

Day 45: 10% off

Day 60: 15% off

Day 75: 20% off

Day 100: 25% off

Day 120: 30% off

The maximum automatic markdown for premium inventory is 30%.

For $5 per accepted standard item, you can cap that item’s maximum markdown at 30%.

The charge applies only after the item is accepted.

Markdown protection does not hold the item at its original price. Circular may still reduce it by up to 30% and recommend an appropriate end-of-term outcome.

Premium items already follow the separate Premium schedule capped at 30%.

Your payout is based on the item’s final selling price after discounts.

Final selling price

Cash payout

Circular store credit

Up to $49.99

10%

15%

50–99.99

15%

20%

100–149.99

25%

30%

150–199.99

35%

40%

200–249.99

50%

55%

250–299.99

60%

65%

300–499.99

65%

70%

500–999.99

70%

75%

$1,000+

75%

80%

At launch, you can choose:

Cash payout

Enhanced Circular store credit

Upfront cash-out or outright purchase is not part of the initial service.

You select your preferred payout method when purchasing your Clean-Out Kit.

You may change it after an item sells, provided the cash payment or store credit has not already been issued.

Your payout generally becomes available five days after confirmed customer delivery, provided there is no active return, refund, dispute, chargeback, fraud review or other unresolved issue.

If a sale is returned or cancelled, the payout may be delayed, reversed or removed.

You can choose either:

Automatic payout when eligible

Leaving the balance in your portal and selecting Request payout when ready

Cash payouts are made by bank transfer.

Bank-transfer processing may take additional time after payout is initiated. Consignors do not pay payout-processing fees.

No minimum withdrawal amount applies.

If a return is approved:

A pending payout may be cancelled

An issued payout may be reversed or adjusted where permitted

The item may be relisted if it remains suitable for sale

Another outcome may apply under the Consignment Terms

When purchasing your Clean-Out Kit, you select fallback instructions for rejected and unsold items.

Launch options include:

Return for $10 per item

Donation

Textile recycling or responsible clearance

The selected option may be carried out without Circular seeking approval again.

Reasons may include:

Expected resale value below $40

Brand or category demand

Condition, odour, damage or hygiene concerns

Authenticity or ownership concerns

Prohibited materials

Excessive processing requirements

Current stock levels or seasonality

Failure to meet Circular’s acceptance criteria

Lower-value items may sometimes be bundled rather than listed separately.

Yes. The return charge is $10 per item.

Select the return option when purchasing your Clean-Out Kit and specify any available category or item instructions through the portal.

Where no valid instruction exists, Circular and its approved partners may determine an appropriate return, donation, recycling or responsible-clearance outcome under the Consignment Terms.

Depending on the item and your instructions, Circular may:

Arrange return for $10 per item

Donate a suitable item

Send an unsuitable item for textile recycling or responsible clearance

Offer an extension or another approved pathway where available

Standard inventory generally reaches the end of its term after 90 days. Premium inventory generally reaches manual review after 120 days.

Live selling and liquidation are not standard launch pathways.

If you have a substantial or unusual collection that may suit a different sales approach, contact Circular directly. Alternative arrangements are considered individually and are not guaranteed.

Early withdrawal may be possible subject to the Consignment Terms, operational approval and applicable handling and delivery charges.

Clean-Out Kit

Maximum items

Price

Standard

Up to 20 items

$29

Plus

Up to 30 items

$39

Large

Up to 40 items

$49

Extra Large

Up to 50 items

$59

Every kit includes:

Prepaid inbound postage

A printable Australia Post label

An Australia Post QR code

Tracking after carrier scan

Up to $100 in Circular store-credit parcel protection for an eligible confirmed loss or damage event

Access to your consignor portal

Processing of submitted items

Photography, descriptions and pricing for accepted items

Listing, promotion, customer support and fulfilment

Your choice of cash or enhanced Circular store-credit payout

No. Use your own secure box or satchel.

Reusing suitable packaging is encouraged. Remove or completely cover old shipping labels and barcodes before attaching your Circular label.

Yes. Prepaid Australia Post postage is included in the Clean-Out Kit price.

You should not need to pay standard inbound postage at the Australia Post counter when using the supplied label or QR code correctly.

You will receive:

A printable prepaid Australia Post label

A QR code that can be presented at a participating Australia Post location

Follow the instructions supplied after purchase.

Your label is valid for 30 days from the Clean-Out Kit purchase date.

Australia Post must accept and scan the parcel within that period. Contact Circular before expiry if an unexpected issue prevents you from sending it.

Your maximum depends on the kit selected:

Standard: up to 20 items

Plus: up to 30 items

Large: up to 40 items

Extra Large: up to 50 items

Do not exceed the stated maximum.

Please ensure every item is clean, neatly folded and ready to be photographed and sold. Fasten buttons and zips, keep matching pieces together and use protective packaging for delicate, structured or high-value items.

Use secure packaging, remove any old shipping labels, check every pocket and compartment, and attach the prepaid label securely or follow the QR-code instructions. Keep your Australia Post lodgement receipt until your kit has been received and processed.

Items will generally be assessed, photographed and listed in the condition in which they are received. Circular does not guarantee that items will be washed, steamed, repaired or otherwise prepared before listing, so careful presentation may improve their likelihood of acceptance and sale.

Yes. Tracking becomes available after Australia Post scans the parcel.

Keep your lodgement receipt until Circular confirms receipt.

Each eligible Clean-Out Kit includes up to $100 in Circular store-credit protection where:

The parcel was sent using the supplied label

Australia Post scanned the parcel

Australia Post or the applicable investigation confirms an eligible loss or damage event

Protection applies per Clean-Out Kit, is capped at $100 and is issued as Circular store credit.

It is not a valuation or insurance guarantee for the full contents and remains subject to the Clean-Out Kit and Consignment Terms.

Circular or our fulfilment partner will:

Confirm receipt.

Match the parcel to your consignor account.

Inspect the submitted items.

Record accepted and rejected outcomes.

Photograph and describe accepted items.

Recommend listing prices.

Give you a seven-day price-review window.

Publish accepted items progressively through approved sales channels.

Read the Consignment Terms before purchasing and sending a Clean-Out Kit.

They contain the complete rules governing acceptance, pricing, markdowns, sales channels, payouts, rejected items and end-of-term outcomes.

We currently accept Visa, Mastercard, American Express, UnionPay, PayPal, Shop Pay, Google Pay, Apple Pay, Afterpay and Circular gift cards.

Payment options may vary depending on your device, location, order and the payment methods currently enabled at checkout.

Yes. Unless otherwise stated, all prices are displayed in Australian dollars (AUD).

Circular does not ordinarily charge buyers a separate marketplace service fee. The price displayed at checkout will include the applicable item and standard shipping charges.

Your bank or payment provider may charge its own transaction, currency-conversion or account fees.

Split payments are not currently supported. Each order must ordinarily be paid for using one payment method.

Yes. Circular gift cards can be used on eligible purchases through the Platform.

Yes, Circular gift cards and eligible store credit can be used on marketplace items where the option is available at checkout.

The marketplace seller will still receive their ordinary payout in accordance with Circular’s applicable seller terms.

Select Afterpay at checkout and follow the prompts to log in or create an Afterpay account. If approved, Afterpay will divide your purchase into instalments in accordance with its terms.

Afterpay eligibility, spending limits and payment schedules are determined by Afterpay.

Afterpay generally does not charge customers additional fees when instalments are paid on time. Late fees may apply if you miss a payment, subject to Afterpay’s current terms.

Afterpay may pause your account, charge applicable late fees or reduce your available spending limit. You will need to contact Afterpay directly about your repayment arrangement or Afterpay account.

No. Sellers do not receive your complete card or payment-account details.

They may receive limited transaction, order and delivery information needed to fulfil the purchase and manage the transaction.

A payment may be declined because of insufficient funds, incorrect billing information, an expired card, online transaction settings, a bank security block or a payment-provider restriction.

Check your details, try another payment method or contact your bank or payment provider for assistance.

No. Promotions funded solely by Circular do not reduce the seller’s payout unless the seller has separately agreed to participate in or fund the promotion.

Standard tracked shipping is included in eligible item prices for delivery within Australia and New Zealand, unless otherwise stated on the listing or at checkout.

Express delivery and other optional services may cost extra.

Circular-managed and consignment items are shipped by Circular or an approved fulfilment partner.

Items purchased from independent marketplace sellers are shipped directly by the seller.

Each seller ships their items separately. This means you may receive multiple parcels, tracking numbers and delivery dates from a single checkout.

Circular-managed orders are generally targeted for dispatch within one to two business days.

Independent marketplace sellers are generally required to dispatch orders within three business days.

These are targets rather than guarantees. Dispatch may take longer during peak periods, public holidays, carrier disruptions or where an order requires additional verification.

Delivery times depend on the sender’s location, your delivery address, the carrier and the shipping service used.

Any delivery timeframe shown at checkout or through tracking is an estimate and is not guaranteed.

Tracking information will ordinarily be sent by email and may also be available through your Circular account.

If your order contains items from multiple sellers, each parcel may have a separate tracking number.

Contact the seller or Circular immediately. We cannot guarantee that an address can be changed after payment or once fulfilment has begun.

Do not ask a seller to ship to an address that differs from the address recorded on the order unless Circular has approved the change.

You are responsible for checking that your delivery information is accurate before placing an order.

If a parcel is returned or needs to be redirected because of an incorrect address supplied by you, you may be responsible for reasonable redelivery costs. This does not apply where the error was caused by Circular or the seller.

Depending on the carrier and delivery service, the parcel may be left in a safe place, taken to a collection point or scheduled for redelivery.

Some orders may require a signature. Monitor your tracking and follow the carrier’s instructions.

Check the tracking information first. If there has been no meaningful update or the expected delivery period has passed, contact the seller for a marketplace order or Circular for a managed order.

The seller, Circular or the fulfilment partner may need to open an investigation with the carrier before an outcome can be determined.

Check around the delivery location, ask other members of your household, review any safe-place photograph and contact the carrier where appropriate.

If you still cannot locate the parcel, contact the seller or Circular promptly so the delivery can be investigated.

A “Delivered” scan does not automatically prevent an investigation, but the available delivery evidence will be considered.

Contact the seller or Circular promptly and retain the item, packaging, shipping label and any damaged materials.

Please provide clear photographs of:

The item

The interior and exterior packaging

The shipping label

The damage or issue

Where practicable, visible transit damage should be reported within 48 hours of delivery. This request does not limit any rights you may have under the Australian Consumer Law.

Circular’s standard online checkout currently supports delivery within Australia and New Zealand unless otherwise stated.

Do not arrange off-platform international shipping or payment with a seller.

Circular does not control fees charged by your bank or payment provider. If your account is based outside Australia, your provider may apply currency-conversion or foreign-transaction fees.

Contact the seller or Circular immediately if you need to request a cancellation.

Cancellation is not guaranteed once payment has been completed or fulfilment has begun. Nothing in this answer limits any cancellation or refund rights that apply by law.

Change-of-mind returns are not ordinarily accepted unless a listing, seller or promotion expressly offers them.

This does not affect any rights you may have under the Australian Consumer Law.

A remedy may be available where an item:

Is the wrong item

Is materially different from its listing

Has a significant defect that was not disclosed

Has a materially incorrect brand, size, model, composition or condition

Has measurements that are materially inaccurate

Is counterfeit, inauthentic, unsafe or unlawfully sold

Is not of acceptable quality where an applicable consumer guarantee applies

Is not received

The appropriate remedy will depend on the circumstances and your applicable legal rights.

The following will not ordinarily qualify where the listing was otherwise accurate:

Wear, damage or alterations clearly disclosed in the listing

Minor wear reasonably expected for a second-hand item

Minor measurement differences caused by the measuring method

Small colour variations caused by lighting, photography or screen settings

An item not fitting where the stated size and measurements were accurate

Damage caused after delivery

A change of mind or personal preference

Contact the seller through the Platform for a marketplace order or contact Circular for a managed order.

Include:

Your order number

A clear description of the issue

Photographs or video showing the item and problem

Photographs of the packaging and shipping label where relevant

Tracking information

Relevant Platform messages

Keep the item and packaging until the matter is resolved.

Report an issue as soon as reasonably possible after delivery.

For visible damage, an incorrect item or an obvious listing discrepancy, we ask that you contact us within 48 hours where practicable. This helps preserve evidence and allows the matter to be addressed quickly.

The 48-hour request is not intended to exclude or shorten any non-excludable rights under the Australian Consumer Law.

Contact Circular directly. We will review the information and may ask for further photographs, inspect the item or provide return instructions.

Depending on the circumstances and your legal rights, the outcome may include a repair, replacement, refund or another appropriate remedy.

Contact the seller first through the Platform and provide the relevant evidence. Buyers and sellers should make a genuine attempt to resolve the matter.

Circular may step in to review and mediate the dispute where the parties cannot reach a resolution or where immediate intervention is appropriate.

Contact Circular immediately if the matter involves:

A potentially unsafe item

Suspected counterfeit, stolen or prohibited goods

Fraud or attempted fraud

Threats, harassment or unsafe conduct

A seller who cannot be contacted

An order that has not been dispatched within the required timeframe

The general process is:

For a marketplace order, the buyer contacts the seller first. For a Circular-managed order, the buyer contacts Circular.

If a marketplace issue is not resolved within five business days, the buyer may escalate it to Circular. Urgent safety, fraud or non-dispatch matters may be escalated sooner.

Circular reviews the listing, tracking, photographs, messages, transaction information and any other relevant evidence.

Circular may approve or reject a return, issue or facilitate a refund, pause or reverse a payout, remove a listing or take another action permitted under its policies.

Circular’s determination is final for the purpose of the Platform’s internal process. It does not prevent either party from exercising rights available under law or using an external dispute-resolution process.

Yes. Circular may pause, delay, deduct from or reverse a seller payout where a return, refund, chargeback, fraud review or policy investigation is active, as permitted by the applicable seller terms.

Marketplace seller payouts are generally released five business days after tracking confirms delivery, provided the dispute period has passed and there are no active returns, disputes, fraud checks or policy concerns.

Payment-provider processing times may apply.

Wait for return instructions before sending the item.

Approved returns must ordinarily:

Be securely packaged

Include all components originally received

Be returned in materially the same condition

Use tracked shipping

Be sent within the timeframe stated in the return instructions

Provide the return tracking details when requested.

For a valid issue involving a Circular-managed item, Circular will ordinarily provide or reimburse reasonable tracked return postage where a return is required.

For a valid marketplace claim involving a materially misrepresented, faulty, counterfeit or incorrect item, the marketplace seller is ordinarily responsible for reasonable tracked return postage.

Different arrangements may apply to an optional change-of-mind return offered by a seller.

Yes. Circular or the marketplace seller may inspect the returned item and compare it with the listing, evidence and condition in which it was originally supplied.

Wearing, washing, altering or damaging an item after deciding to return it may affect the available remedy, except where reasonable use was necessary to identify a fault.

Approved refunds are issued to the original payment method used at checkout.

The time taken for the funds to appear depends on your bank or payment provider.

No restocking fee is charged for a valid return involving a faulty, unsafe, counterfeit, incorrect or materially misrepresented item, or where a consumer guarantee requires a remedy.

Direct exchanges are not generally available because most second-hand items are unique. If a return is approved, you may need to place a separate order for another item.

Follow the steps in the Shipping & Delivery section and contact the seller or Circular with the relevant tracking and evidence.

The outcome will depend on the carrier information, delivery evidence, packaging, transaction circumstances and applicable consumer rights.

We encourage you to contact the seller and Circular first so we can attempt to resolve the issue promptly.

This does not prevent you from using any rights available through your bank or payment provider. Knowingly submitting false or misleading information in a chargeback may breach Circular’s Terms.

No. Nothing in Circular’s policies excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Eligible buyers may be invited to rate or review a marketplace seller after an order has been delivered or completed.

Reviews should reflect the buyer’s genuine transaction experience.

Buyer-rating features may be available for certain transactions. The exact options may change as Circular develops its marketplace tools.

Any rating or review must be honest, relevant and consistent with Circular’s Community Conduct & Safety Policy.

Available editing options may depend on the Platform’s current functionality.

If you have made an error or believe a review should be removed, contact Circular. We may preserve transaction records even if public review content is edited or removed.

Reviews must not contain:

Harassment, hate speech, threats or discriminatory content

Personal or confidential information

False allegations or deliberately misleading statements

Content unrelated to the transaction

Intellectual-property infringement

Spam, advertising or attempts to move transactions off-platform

Unlawful content

Yes. Circular may restrict or remove a review that breaches its policies, applicable law or another person’s rights.

Circular will not ordinarily remove a review solely because it is negative.

Prices include GST where GST is applicable to the transaction.

The GST treatment of an item may depend on who is selling it and that seller’s tax status.

Yes. Independent marketplace sellers are responsible for determining and meeting their own income-tax, GST, business-registration, record-keeping and reporting obligations.

Circular does not provide personal tax advice.

That depends on whether the seller is carrying on an enterprise or business and their individual circumstances.

A seller operating as a business may need an ABN and must provide accurate registration and tax information where requested.

A GST-registered marketplace seller is responsible for understanding and meeting their GST obligations in relation to their sales, except to the extent the law requires another arrangement.

Circular’s marketplace commissions and service fees include GST where applicable.

The applicable fees and deductions will be shown or described under the Marketplace Seller Rules or the seller’s account.

Circular generally acts as the consignor’s agent when selling consigned goods.

The GST treatment of the underlying item and the consignor’s proceeds depends on the consignor’s circumstances and GST status. Circular accounts for GST on its own commission and service fees where applicable.

A consignor who is GST-registered or acting as a business should provide accurate ABN and GST information where requested.

Individual consignors should obtain their own advice if they are unsure whether their selling activity amounts to a business or enterprise.

Relevant sales, fees and payout information may be available through your account or consignor portal.

You should retain your own transaction records and any statements, invoices or documents provided by Circular.

No. General information provided by Circular is not tax, financial or legal advice.

Contact a qualified accountant or adviser about your individual obligations.

Make an Offer may be available on eligible listings.

The seller or Circular may accept, decline or counter an offer. Offers may expire and do not reserve an item unless and until the purchase is completed.

No. An item is not reserved until checkout and payment have been successfully completed.

Because many items are unique, another buyer may purchase the item while it is in your cart.

Yes. For a marketplace item, message the seller through the Platform. For a Circular-managed item, contact Circular.

Additional images, measurements or information may not always be available, so review the existing listing carefully before purchasing.

Circular is primarily an online marketplace and does not ordinarily offer try-ons before purchase unless a specific event, pop-up or listing says otherwise.

Review the listed size, measurements, condition and photographs carefully.

Yes. Circular may offer sales, discount codes, store-credit promotions or other campaigns.

Eligibility, exclusions, expiry dates and usage limits may apply.

Only one promotional code can ordinarily be used per order unless the promotion expressly allows codes to be combined.

The code may have expired, reached its usage limit or be restricted to particular customers, products, sellers, minimum spends or regions.

Check the promotion’s terms and contact Circular if you believe an eligible code is not applying correctly.

An account is required to complete checkout and use marketplace selling, messaging, favourites, offers, reviews and other account-based features.

Select the password-reset option on the login page and follow the link sent to your registered email address.

Check your spam or junk folder if the email does not arrive.

Update the available details through your account settings or contact Circular for assistance.

Changing the address in your account will not necessarily update an order that has already been placed. Contact us immediately if an active order contains incorrect delivery information.

Contact Circular and provide enough information to help us locate and verify the account, such as your name, a recent order number or other non-sensitive account information.

For security reasons, we may need to verify your identity before changing account access.

Users should ordinarily maintain one account.

Creating multiple accounts to mislead other users, manipulate promotions or reviews, evade restrictions or interfere with enforcement is prohibited.

Email Circular from the address registered to your account and request account deletion.

We may need to verify your identity. Some information may be retained where required for tax, accounting, fraud prevention, dispute management, legal compliance or the establishment, exercise or defence of legal claims.

Circular may request verification to protect accounts, prevent fraud, manage payments or payouts, investigate disputes and meet legal or payment-provider requirements.

Only provide verification information through Circular’s approved process.

Tracking may be available through your account and the dispatch or confirmation email.

Orders containing products from multiple sellers may have several tracking numbers.

Use the tracking number provided by the return carrier.

Keep your lodgement receipt and tracking information until the return and refund have been completed.

Email hello@circularclothingco.com.au and include your order number and a brief description of the issue.

Email hello@circularclothingco.com.au and include the email address linked to your consignor account, your Clean-Out Kit order number and any relevant item details.

Email hello@circularclothingco.com.au and include your account email, order or listing number and a description of the issue.

Circular does not tolerate harassment, hate speech, discrimination, threats, stalking, sexual misconduct or abusive behaviour.

Depending on the circumstances, Circular may remove content, restrict features, suspend or close accounts, preserve evidence or refer serious matters to the appropriate authorities.

Circular may review content that is reported or flagged, or where review is reasonably necessary for safety, fraud prevention, support, dispute resolution or policy enforcement.

This does not mean that Circular continuously monitors every message or listing.

No. Users must not encourage or arrange off-platform transactions intended to bypass Circular’s payments, fees or protections.

Do not send money or sensitive information through an unapproved channel.

Keeping communication and payments on the Platform helps preserve transaction records, reduce scams and allows Circular to review evidence if a problem occurs.

Circular may be unable to assist with payments or arrangements completed outside the Platform.

Circular may:

Issue a warning

Remove content or listings

Restrict messaging, buying, selling or payout access

Pause a transaction or payout

Suspend or permanently close an account

Refer suspected unlawful conduct to the appropriate authority

The response will depend on the seriousness, evidence, risk and history of the conduct.

Use the Report or Block feature where available, or email Circular with screenshots, usernames, listing numbers, order details and a description of the conduct.

Blocking may limit future interactions but may not remove existing transaction obligations.

Deliberately false, misleading or malicious reports may breach Circular’s policies.

A genuine mistake or a report made honestly will not ordinarily be treated as misconduct merely because the allegation cannot be substantiated.

Stop communicating with the user and preserve relevant messages or evidence.

If there is an immediate risk of harm, contact emergency services or the appropriate local authority. You should also report the matter to Circular so we can review the account and take any appropriate Platform action.

Circular uses administrative, technical and organisational safeguards designed to protect personal information.

No system is completely secure. For more information about collection, use, disclosure, retention and your privacy rights, review Circular’s Privacy Policy.

Circular’s Community Conduct & Safety Policy explains the standards that apply to buyers, marketplace sellers, consignors and other community members.

Circular helps keep clothing and accessories in circulation by making it easier for people to buy and sell pre-loved fashion.

For eligible managed-consignment items, Circular may also facilitate approved donation or recycling outcomes where those services are available.

Resale still involves packaging, transport, technology and operational impacts, so we avoid claiming that every transaction is impact-free. We aim to improve our processes as the business grows.

For Circular-managed consignment items, the outcome depends on the option selected by the consignor and the applicable Consignment Terms. Items may be returned, donated, recycled, cleared at a reduced price or kept listed for an agreed extended period.

Independent marketplace sellers keep possession and control of their own unsold listings unless they separately arrange another service with Circular.

Circular may work with charity, donation, textile-recovery and recycling partners where appropriate.

Partners and available services can change by location, item type and operational capacity. Acceptance by Circular does not guarantee that a particular organisation will receive an individual item.

Yes. Email hello@circularclothingco.com.au with the subject line Sustainability Partnership.

Include:

A short description of the project

The organisation or people involved

The intended environmental or community outcome

Proposed dates and location

What you are requesting from Circular

Any relevant budget, funding or supporting links

Circular is open to suitable brand, research, community and grant-funded collaborations that align with our values and operational capacity.

Each opportunity is considered individually, and submitting a proposal does not guarantee participation or funding.

Yes. Email hello@circularclothingco.com.au with the subject line Media Enquiry.

Include your name, publication or outlet, topic, intended format and deadline.

Circular is open to suitable collection drops, activations, pop-ups and community events.

Send us the concept, proposed date and location, participating people or brands, expected audience and what you would like Circular to contribute.

Circular may collaborate with creators and stylists on curated edits, wardrobe drops, styling projects, campaigns, events, referrals and second-hand fashion content.

Email hello@circularclothingco.com.au with the subject line Creator or Stylist Collaboration and include links to your work, audience information and your proposed idea.

Circular’s current policies are available through the Platform and may include:

Terms of Service

Privacy Policy

Shipping Policy

Returns Policy

Community Conduct & Safety Policy

Marketplace Seller Rules

Clean-Out Kit and Consignment Terms

The policy that applies may depend on whether you are buying, selling independently or consigning items for Circular to manage.

Circular Clothing Co.’s ABN is 99 481 502 842.

Circular does not sell or rent personal information for money.

Circular may disclose limited personal information to service, fulfilment, payment, analytics and advertising providers where needed to operate, secure and improve the Platform, as explained in the Privacy Policy.

Email hello@circularclothingco.com.au with your privacy question or request.

Circular may need to verify your identity before providing access to or changing personal information.

The Terms of Service govern general access to and use of Circular’s Platform, including purchasing and marketplace activity.

The Clean-Out Kit and Consignment Terms govern the managed-consignment relationship where you send items to Circular to inspect, price, photograph, list, store and sell on your behalf.

Both may apply to a consignor who also uses other areas of the Platform.

The Marketplace Seller Rules apply when an independent seller creates their own listings, holds their own stock and fulfils their own orders.

The Consignment Terms apply when Circular receives and manages items on the consignor’s behalf.

Email hello@circularclothingco.com.au with the subject line Feedback and describe your suggestion, the problem it would solve and any examples that may help.

Circular welcomes feedback but cannot guarantee that every suggestion will be implemented.

Create an account, subscribe to Circular’s emails and follow @circularclothingco on Instagram and TikTok for marketplace updates, new arrivals, campaigns, events and opportunities.

Yes. Tag @circularclothingco and use #circularclothingco.

Circular may ask for permission before reposting or using your content beyond the features provided by the social platform.

Not unless a current promotion expressly says so.

Circular may occasionally run a “Tag & Win” or similar campaign. Entry requirements, eligibility, dates, prizes and other conditions will be stated in the applicable promotion terms.

Circular may host or participate in pop-ups, collection drives, launches and other community events.

Follow Circular’s social channels or subscribe to updates for current announcements.

We welcome all feedback about your experience buying or selling with Circular. You can leave us a Google review, which helps others discover Circular and choose a more sustainable way to shop and sell fashion.

If something hasn’t gone as expected, please contact us first so our team has the opportunity to help resolve it.

Email hello@circularclothingco.com.au with a short outline of the concept, proposed timing, intended audience, relevant links and what you would like Circular to contribute.

Visit the Work With Us page or email hello@circularclothingco.com.au.

Include a short introduction, what you do, how you would like to contribute and any relevant CV, portfolio or work samples. A formal cover letter is not required unless a particular role asks for one.

Email hello@circularclothingco.com.au. Include your order, listing, Clean-Out Kit or account details where relevant so the team can assist you efficiently.