Last updated: October 6, 2025

This Privacy Policy describes how Circular Clothing Co. (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from circularclothingco.com.au (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a buyer, seller, customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operations, or applicable legal requirements. If we make material updates, we’ll post the revised version on the Site, update the “Last updated” date above, and take any additional steps required by law. Your continued use of the Services after such updates constitutes your acceptance of the revised Privacy Policy.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The type of information collected depends on how you use the Site - for example, whether you’re browsing, buying, or selling.

In addition to the specific uses listed below, we may use your information to operate and improve our marketplace, communicate with you, comply with our legal obligations, prevent fraud, and enforce our Terms of Service.

Personal Information We Collect

A. Information You Provide to Us

Information you directly provide through the Services may include:

• Contact details - name, email address, and phone number.
  

• Account details - username, password, and login credentials.
  

• Order and transaction details - billing and shipping addresses, payment confirmations, and order history.
  

• Seller information - ABN (if applicable), payout information, proof of dispatch, listing photos, and product details.
  

• Customer support information - messages or attachments shared when contacting us for help or dispute resolution.
  

• Marketing preferences - sign-ups for promotional emails or SMS, survey responses, and referral participation.
  

You may choose not to provide certain information, but doing so may limit access to features like selling or receiving payouts.

B. Information We Collect Automatically

When you visit the Site, we automatically collect certain information about your activity (“Usage Data”) using cookies and similar technologies. This may include:

• Device type, operating system, and browser details.
  

• IP address and approximate location.
  

• Time zone and language settings.
  

• Pages viewed, search queries, and referring URLs.
  

• Interaction with marketing emails or advertisements.
  

We use this data to enhance performance, personalize your experience, and maintain platform security.

C. Information We Obtain from Third Parties

We may receive information about you from trusted third-party partners that help us operate our marketplace, including:

• Shopify, which hosts our website and provides core e-commerce infrastructure.
  

• Payment processors such as Stripe and PayPal, which handle customer payments, seller payouts, and fraud prevention.
  

• Integration partners (such as order and shipping management providers) that facilitate transactions between buyers and sellers.
  

• Analytics and marketing providers (e.g. Google, Meta) that help us understand site usage and improve advertising.
  

• Social sign-in providers if you choose to log in or connect through those accounts.
  

These providers are required to process information consistent with this Privacy Policy and applicable data protection laws.

How We Use Your Personal Information

We use your personal information to:

• Provide, operate, and improve the Services.
  

• Process orders, transactions, and payments securely.
  

• Facilitate communication between buyers and sellers.
  

• Manage user accounts and authenticate access.
  

• Detect and prevent fraudulent or prohibited conduct.
  

• Provide customer support and resolve disputes.
  

• Send marketing messages (where consented) and service notifications.

• Comply with tax, regulatory, and payment obligations.
  

You can opt out of marketing emails or SMS at any time by clicking Unsubscribe in an email or replying STOP to a text message.

How We Disclose Personal Information

We may share your information with:

• Shopify for website functionality and data hosting.
  

• Stripe and PayPal for secure payments and payout processing.
  

• Third-party integration partners that support order management, shipping, and fulfilment.
  

• Cloud hosting and analytics vendors that maintain and optimise the Site.
  

• Marketing partners that deliver relevant content or promotions.
  

• Other users (for example, when buyers need a seller’s shipping information).
  

• Government or law enforcement agencies, where required by law or necessary to protect rights or safety.
  

We do not sell or rent your personal data.

Cookies and Tracking Technologies

We use cookies and similar tools to:

• Recognise returning users.
  

• Store preferences and enhance usability.
  

• Measure site traffic and marketing performance.
  

Most browsers accept cookies by default, but you can adjust your settings to block or delete them. Some site functionality may be affected.
For details about cookies used by Shopify, visit https://www.shopify.com/legal/cookies.

User-Generated Content

If you post reviews, images, or other content on the Site, that information may be visible to others. Circular Clothing Co. is not responsible for how third parties may use publicly available content.

Security and Retention

We take reasonable steps to protect your personal information from unauthorised access, alteration, or misuse. While no system is entirely secure, we continually update our safeguards.

We retain your information for as long as necessary to:

• Maintain your account and transaction history.
  

• Comply with legal, tax, or accounting obligations.
  

• Resolve disputes and enforce our Terms of Service.

When information is no longer required, we securely delete or anonymise it.

International Data Transfers

Your personal information may be processed outside Australia, including in the United States, Canada, and the European Union. Where data is transferred internationally, we ensure that appropriate safeguards are in place consistent with privacy regulations.

Your Rights

You may have the right to:

• Access the personal information we hold about you.
  

• Request correction or deletion of inaccurate data.
  

• Withdraw consent to marketing communications.

• Request a copy or export of your data, where feasible.
  

To exercise these rights, contact us at hello@circularclothingco.com.au.
We will respond in accordance with the Australian Privacy Act 1988 and, where applicable, international standards such as the GDPR.

Children’s Data

Our Services are not intended for users under 16 years of age.
We do not knowingly collect personal information from children.
If you believe a child has provided us with their information, please contact us so we can delete it.

Complaints

If you have a concern about how we process your data, please contact us first at hello@circularclothingco.com.au. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or your local data protection authority.

19. Contact Us

Questions or feedback?
Reach our support team via the Help Centre or email hello@circularclothingco.com.au
We welcome feedback and may use it to improve the platform without compensation or obligation.