Last updated: 24 August 2026

Circular Clothing Co. (“Circular”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit circularclothingco.com.au, create an account, purchase an item, submit items for consignment, use our marketplace or otherwise communicate with us (collectively, the “Services”).

In this Privacy Policy:

• “Personal information” means information or an opinion that identifies you or could reasonably be linked to you. It generally does not include information that has been anonymised or de-identified so that it can no longer reasonably identify you.

• “You” and “your” refer to any individual who interacts with us, including a customer, consignor, marketplace seller, account holder, website visitor or other person whose personal information we collect.

If there is a conflict between our Terms of Service and this Privacy Policy concerning the collection, use or disclosure of personal information, this Privacy Policy will apply to that inconsistency.

Please read this Privacy Policy carefully. If you have difficulty accessing it or would like it provided in an alternative format, please contact us using the details below.

Changes to This Privacy Policy

We review this Privacy Policy periodically, and at least annually, to ensure it continues to reflect our Services and information-handling practices.

We may update it from time to time to reflect changes to our technology, business operations, Services or legal obligations.

When we update this Privacy Policy, we will publish the revised version on our website and update the “Last updated” date. Where required by law, we will also take reasonable steps to notify affected individuals of material changes.

Personal Information We Collect

The personal information we collect depends on how you interact with Circular and which Services you use.

Information You Provide to Us

Information you provide directly may include:

• Contact information, such as your name, email address, telephone number and residential, collection, billing, return or delivery address.

• Account information, such as your username, password, login credentials and account preferences.

• Order and transaction information, such as items purchased, order history, billing and delivery information, payment confirmations, refunds and communications relating to an order.

• Consignor and seller information, such as your Australian Business Number, GST-registration status, payout details, consignment preferences, electronic acceptance of agreements and other information required to administer your consignor or seller account.

• Clean-Out Kit and shipping information, such as kit requests, shipping labels, parcel identifiers, tracking information, collection details and records of parcels received or returned.

• Item information, such as the brand, size, condition, history, ownership, authenticity and other details of items submitted to us.

• Photographs and content, including photographs of submitted items, listing images, reviews, messages, attachments and other content provided through the Services.

• Payout and tax information, including bank account or payment-service details, amounts payable, commission, GST information and records required for invoicing, accounting and taxation purposes.

• Identity and verification information, where reasonably required to confirm your identity, verify ownership of items, prevent fraud or comply with legal requirements.

• Customer-support information, including enquiries, complaints, feedback, dispute information and other communications with us.

• Marketing information, such as email or SMS subscriptions, marketing preferences, survey responses, promotion entries and referral activity.

Please do not send us more personal information than is reasonably necessary. If you do not provide certain information, we may not be able to provide particular Services, accept items for consignment, process an order or make a payout.

Information Generated Through the Consignment Process

When you submit items to Circular, we may create or record information about those items and the associated consignment. This may include:

• Receipt and processing dates.

• Inspection and condition notes.

• Acceptance or rejection decisions and reasons.

• Authenticity or ownership concerns.

• Photographs, measurements and product details.

• Suggested and approved pricing.

• Listing descriptions, categories and search attributes.

• Markdown and promotional history.

• Sales, returns, disputes and payout information.

• Instructions concerning rejected or unsold items, including return, donation, recycling or other end-of-term options.

Item information will generally be connected to your consignor account while we administer the consignment, even where your identity is not displayed publicly in the product listing.

Information We Collect Automatically

When you access or use our website, we and our technology providers may automatically collect information about your device and activity. This may include:

• Device type, operating system and browser information.

• IP address and approximate location.

• Time zone and language settings.

• Pages viewed, searches, clicks and referring URLs.

• Dates and times of visits.

• Products viewed, searched for, added to your cart or wishlist, purchased, returned or removed from your cart, including incomplete or abandoned checkout activity.

• Interactions with emails, advertisements and website features.

• Cookie identifiers and similar technical information.

We may use cookies, pixels and similar technologies to collect this information.

Information We Receive from Third Parties

We may receive personal information from third parties that help us provide the Services, including:

• Our e-commerce and website-hosting providers.

• Payment and payout providers.

• Shipping, postal, courier and fulfilment providers.

• Warehouse, photography, inspection and listing-service providers.

• Third-party marketplaces and sales channels.

• Identity, fraud-prevention and security providers.

• Analytics, advertising and marketing providers.

• Social media or sign-in providers, where you choose to connect an account.

• Professional advisers, accountants and other service providers.

The information we receive may include transaction confirmations, delivery information, marketplace activity, fraud indicators, account information and other information necessary to provide or protect the Services.

We may combine information received from third parties with information you provide directly and information collected through your use of the Services. For example, we may combine shipping, marketplace, payment and website information with your account and consignment history to administer transactions, prevent fraud and improve our Services.

Payment Information

Customer payment-card information is generally collected and processed directly by our payment provider. We do not ordinarily receive or store complete payment-card numbers, although we may receive transaction identifiers, payment status, limited card information and fraud-prevention information.

Where you provide bank account or other payout information as a consignor or seller, that information may be processed by us and our payment or payout providers to administer amounts owed to you.

How We Use Personal Information

We may use personal information to:

• Provide, operate, maintain and improve the Services.

• Create and administer customer, consignor and seller accounts.

• Process purchases, payments, refunds and consignor payouts.

• Arrange Clean-Out Kits, shipping labels, collections, deliveries and returns.

• Receive, identify and track consigned items.

• Inspect items and assess whether they meet our acceptance criteria.

• Verify ownership, condition or authenticity where appropriate.

• Photograph, measure, categorise, describe, price and list items.

• Publish and promote items through our website, social media, advertising and approved third-party marketplaces.

• Manage markdowns, promotions, customer returns and disputes.

• Calculate commissions, sale proceeds, fees, GST and other amounts.

• Prepare invoices, recipient-created tax invoices and other transaction or accounting records.

• Carry out consignor instructions relating to rejected or unsold items, including returning, donating, recycling or otherwise dealing with those items.

• Communicate with you about kits, submitted items, listings, orders, sales, returns, payouts and changes to the Services.

• Respond to enquiries, complaints and support requests.

• Detect, investigate and prevent fraud, unlawful conduct, prohibited items, security incidents and misuse of the Services.

• Enforce our agreements, policies and Terms of Service.

• Improve our website, listings, operations and customer experience.

• Analyse website performance and understand how people use our Services.

• Send marketing communications where permitted.

• Comply with legal, regulatory, taxation, accounting and reporting obligations.

We may also use personal information for another purpose where you have consented to that use or where the use is otherwise permitted or required by law.

Aggregated and De-identified Information

We may aggregate or de-identify information so that it no longer reasonably identifies an individual.

We may use and disclose aggregated or de-identified information for analytics, business planning, research, pricing insights, trend analysis and improving our Services.

Where we hold information in a de-identified form, we will not intentionally attempt to re-identify it except where reasonably necessary to confirm that the information has been properly de-identified or as otherwise permitted by law.

AI-Assisted and Automated Tools

We may use artificial intelligence and other automated or software-assisted tools to support parts of our operations.

These tools may help us:

• Categorise submitted items.

• Identify brands, colours, materials or product attributes.

• Generate or improve product titles and descriptions.

• Recommend pricing ranges.

• Identify possible quality, authenticity or acceptance concerns.

• Detect fraud or unusual activity.

• Improve search, marketing and customer-support functions.

These tools may process item photographs, product information and information connected with a consignment. Where a decision could materially affect you, we aim to use appropriate human oversight and provide a way for you to contact us about the outcome.

AI-generated information may be reviewed, corrected or supplemented by our staff or contractors before it is published or relied upon.

Publication and Distribution of Item Information

If an item is accepted for sale, information about that item may be made publicly available. This can include:

• Product photographs.

• Brand, size, measurements and condition.

• Product descriptions and listing attributes.

• Pricing and markdown information.

• Other information reasonably required to advertise and sell the item.

We may publish or distribute this information through our website, social media, email marketing, advertising platforms and approved third-party marketplaces.

We do not ordinarily include a consignor’s personal contact, address, banking or payout information in a public product listing.

How We Disclose Personal Information

We may disclose personal information to:

• E-commerce and technology providers that host, operate, secure or support our website, consignor portal and business systems.

• Payment and payout providers that process customer payments, refunds and consignor payouts.

• Shipping and logistics providers that generate labels, transport parcels, provide tracking and manage deliveries or returns.

• Warehouse and fulfilment partners that receive, store, process, pack, dispatch or return items.

• Photographers, inspectors, listing assistants and contractors that help assess, photograph, describe, price or list items.

• Third-party marketplaces and sales channels where items are listed, advertised or sold.

• AI, data-processing and software providers that assist with listings, pricing, categorisation, customer support, fraud prevention or operational workflows.

• Analytics, advertising and marketing providers that help us understand website use, measure campaigns and communicate with customers.

• Accountants, insurers, lawyers and other professional advisers where reasonably necessary.

• Government agencies, courts, regulators and law-enforcement bodies where required or authorised by law or reasonably necessary to protect our rights, users or the public.

• A purchaser, investor or adviser involved in a proposed or completed sale, merger, restructure or transfer of all or part of our business, subject to appropriate confidentiality arrangements where applicable.

• Other parties where you have provided consent or requested the disclosure.

We may also disclose limited information to another user where it is intentionally made public through a listing, review or profile, or where the disclosure is reasonably necessary to complete or resolve a transaction.

We do not sell or rent personal information in exchange for money. We may disclose limited device, website activity and marketing information to advertising and analytics providers as described in this Privacy Policy.

Service Providers and Contractors

We use service providers and contractors to perform functions on our behalf. Depending on their role, they may be able to access personal information needed to perform those functions.

We take reasonable steps appropriate to the circumstances to limit access to information and require service providers and contractors to handle it securely and only for authorised purposes.

Some service providers, including payment platforms and third-party marketplaces, may independently collect and process personal information under their own privacy policies. We encourage you to review those policies where relevant.

Relationship with Shopify

Our website and online store are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide, secure and improve its services and our store.

Information submitted through our website may be transmitted to Shopify and its service providers, including providers located outside Australia. Certain Shopify features may use information about your interactions with Circular, Shopify and other Shopify merchants to provide analytics, security, personalisation or advertising services.

In some circumstances, Shopify processes personal information for its own purposes under its own privacy policy. You can learn more through the Shopify Consumer Privacy Policy and manage certain privacy choices through the Shopify Privacy Portal.

Cookies and Tracking Technologies

We and our service providers use cookies, pixels and similar technologies to:

• Operate essential website and checkout functions.

• Remember account and website preferences.

• Maintain security and prevent fraud.

• Understand website traffic and usage.

• Measure marketing and advertising performance.

• Personalise content and advertising where permitted.

Some of these technologies may allow advertising and analytics providers to recognise or collect information about your browser or device across different websites or services.

Most browsers accept cookies automatically, but you can usually change your browser settings to block or delete them. Disabling some cookies may affect website functionality.

For more information about cookies used through Shopify services, visit Shopify’s Cookie Policy.

Marketing Communications

Where permitted, we may use your contact details to send news, offers, reminders, consignment updates and other marketing communications.

You can unsubscribe from marketing emails using the unsubscribe link included in the message. You can opt out of marketing SMS messages by replying STOP or following the instructions provided.

Opting out of marketing will not prevent us from sending non-marketing communications necessary to administer your account, consignment, order, payout or another transaction.

User-Generated Content

If you submit a review, image, comment or other content for public display, that content may be visible to other users and may be shared outside the Site.

Please do not include personal information in public content unless you are comfortable making it publicly available. Circular cannot control how other people use information that you choose to publish publicly.

You may contact us to request removal of personal information included in publicly available content. We will consider the request and take reasonable action where appropriate, although removal may not always be possible where the content has already been shared, cached or otherwise retained by third parties.

Third-Party Websites and Services

Our Services may contain links to websites, marketplaces, social media platforms or other services operated by third parties. Those third parties have their own privacy and security practices, and this Privacy Policy does not apply to information you provide directly to them.

We encourage you to review their privacy policies before providing personal information. A link from our Services does not necessarily mean that Circular endorses or controls the linked service.

Security

We take reasonable technical, administrative and organisational steps to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential and should contact us promptly if you believe your account or personal information has been compromised.

Please avoid using unsecured channels to send sensitive or confidential information to us.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide and administer the Services.

• Maintain account, consignment and transaction histories.

• Complete payouts, returns and dispute processes.

• Prevent fraud and protect the security of our Services.

• Comply with legal, taxation, accounting and regulatory obligations.

• Establish, exercise or defend legal claims.

The applicable retention period will depend on the nature of the information and why it was collected.

When personal information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it, subject to legal and operational requirements.

If immediate deletion is not reasonably possible—for example, because information is held in a secure backup—we may isolate it from further use until deletion becomes possible, except where its use is required or permitted by law.

Overseas Processing and Disclosure

Some of our service providers, technology platforms and contractors may access, store or process personal information outside Australia.

Depending on the providers and contractors engaged, information may be processed in countries including the United States, Canada, Vietnam and the Philippines.

Where required, we take reasonable steps appropriate to the circumstances to ensure overseas recipients handle personal information consistently with applicable Australian privacy requirements. However, overseas privacy laws may differ from Australian laws.

Accessing and Correcting Your Personal Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

You may also ask us to delete particular information. We may be unable to delete information that we reasonably need to retain for legal, taxation, accounting, fraud-prevention, transaction, dispute-resolution or other legitimate purposes.

To make a request, contact us using the details below. We may need to verify your identity before responding.

We will respond within a reasonable period and in accordance with applicable law. If we refuse a request, we will explain the reason where required.

You may also be able to access or update certain information directly through your account or consignor portal.

Children’s Privacy

The Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16.

You must be at least 18 years old to enter into a consignment or seller agreement with Circular unless the agreement is validly entered into or authorised by a parent or legal guardian and accepted by us.

If you believe a child has provided personal information to us without appropriate authorisation, please contact us so that we can investigate and take appropriate action.

Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us using the details below.

Please provide your contact details and enough information for us to understand and investigate the issue. We will acknowledge and investigate your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response and the Australian Privacy Act 1988 applies, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

Contact Us

For questions, access or correction requests, alternative-format requests or privacy complaints, contact:

Circular Clothing Co.
Email: hello@circularclothingco.com.au

We welcome feedback about our Services and may use general feedback to improve our business. We will not publicly attribute feedback to you without permission.