Last updated: 24 August 2026

This Shipping and Delivery Policy forms part of the Terms and Conditions of Circular Clothing Co. (“Circular”, “we”, “us” or “our”).

It applies to purchases made through circularclothingco.com.au and explains how orders are processed, dispatched and delivered.

Circular supports two types of orders:

• Circular-managed orders: Items held and fulfilled by Circular or our fulfilment partner. These may include consigned items and inventory owned by Circular.
• Marketplace orders: Items shipped directly to the buyer by an independent marketplace seller.

An order may contain items from different sellers or fulfilment locations. As a result, items purchased together may be sent in separate parcels and arrive at different times.

1. Shipping Charges

Standard delivery is included in the advertised item price for eligible orders delivered within Australia and New Zealand unless otherwise clearly stated before purchase.

No additional standard delivery charge will ordinarily be added at checkout for those eligible orders.

Express delivery, international delivery outside Australia and New Zealand, or another optional delivery service may incur an additional charge. Any applicable charge will be displayed or agreed before payment.

Promotions or particular items may be subject to different delivery terms, which will be disclosed before purchase.

2. Circular-Managed Orders

Circular-managed orders are processed and dispatched by Circular or our fulfilment partner.

These orders may include:

• Items submitted to Circular for consignment.
• Inventory owned by Circular.
• Other items stored at a Circular-approved fulfilment location.

Circular-managed orders will generally be sent using Australia Post or another suitable tracked carrier.

3. Processing Times for Circular-Managed Orders

Circular-managed orders are typically dispatched within one to two business days after payment is confirmed.

Orders placed late in the week, on weekends or on public holidays may be processed on the next business day.

Processing may take longer during:

• Major promotions or sale events.
• Public holidays and peak shopping periods.
• Courier disruptions.
• Severe weather or other events outside our reasonable control.
• Payment, address, security or fraud-verification checks.

Processing and delivery timeframes are estimates rather than guaranteed delivery dates.

4. Marketplace Orders

Marketplace orders are packaged and dispatched directly by independent sellers.

Independent sellers must:

• Dispatch sold items within three business days after being notified of the confirmed order, unless another timeframe is displayed.
• Use tracked delivery.
• Ship only to the delivery address recorded on the order.
• Package items securely and appropriately.
• Provide valid tracking or proof of dispatch through the method specified by Circular.
• Comply with applicable postal, customs, dangerous-goods and product-safety requirements.
• Retain proof of dispatch for a reasonable period.

Failure to dispatch an order or provide valid tracking may result in cancellation, a buyer refund, a delayed or withheld seller payout or account restrictions.

5. Multiple-Item and Multiple-Seller Orders

Items purchased in the same checkout may be sent separately where they:

• Come from different independent sellers.
• Include both Circular-managed and marketplace items.
• Are stored at different fulfilment locations.

Each parcel may have a separate tracking number and delivery date.

Receiving one parcel does not necessarily mean the entire order has been delivered.

6. Delivery Timeframes

Delivery timeframes depend on:

• The origin and destination of the parcel.
• The selected delivery service.
• Whether the destination is metropolitan, regional or remote.
• Courier-network conditions.
• Public holidays, weather and seasonal demand.

Estimated timeframes may be displayed at checkout, in the order confirmation or through the carrier’s tracking service.

Delivery estimates begin after dispatch and do not include the processing period.

Circular and independent sellers cannot guarantee delivery by a particular date unless that commitment is expressly confirmed in writing.

7. Tracking

Tracking information will be provided when available through your order confirmation, account or a separate shipping notification.

Tracking updates are supplied by the relevant carrier and may not appear immediately after a label is created.

If tracking has not updated within a reasonable period, please contact Circular at hello@circularclothingco.com.au.

For marketplace orders, we may contact the independent seller and request proof of dispatch or further information.

8. Delivery Addresses

Buyers are responsible for providing a complete and accurate delivery address at checkout.

If you identify an error:

• For a Circular-managed order, contact Circular immediately.
• For a marketplace order, contact Circular promptly so we can attempt to notify the seller.

We cannot guarantee that an address can be changed after an order has been confirmed or dispatched.

If a parcel is returned, redirected or requires redelivery because the buyer supplied an incorrect or incomplete address, the buyer may be responsible for reasonable additional delivery costs.

Nothing in this section limits responsibility that Circular or a seller has for its own error.

9. Authority to Leave and Missed Deliveries

Depending on the carrier and delivery service, a parcel may:

• Be left in a location considered safe by the carrier.
• Be redirected to a collection point.
• Require a signature.
• Require the buyer to arrange redelivery.

Buyers are responsible for monitoring tracking and collecting parcels within the carrier’s stated timeframe.

If a parcel is returned because it was not collected, reasonable redelivery costs may apply.

10. Lost or Delayed Parcels

A parcel will not automatically be treated as lost merely because it is delayed or tracking has temporarily stopped updating.

If a parcel appears significantly delayed:

• Contact Circular with your order number.
• We may ask the sender or carrier to investigate.
• The buyer, seller and Circular must provide reasonable cooperation and relevant information.

For Circular-managed orders, Circular will liaise with the fulfilment partner or carrier as appropriate.

For marketplace orders, the independent seller must provide valid proof of dispatch and cooperate with the carrier’s investigation.

If an item is confirmed lost or cannot be delivered within a reasonable period, the buyer may be entitled to a replacement, where reasonably available, or a refund.

11. Parcels Marked as Delivered

If tracking shows that a parcel was delivered but you cannot locate it, you should:

• Check the delivery location, mailbox and any safe places around the property.
• Ask other household members, reception staff or neighbours where appropriate.
• Check for a collection or attempted-delivery notice.
• Contact Circular promptly.

Circular may ask the carrier, fulfilment partner or independent seller to investigate. A “delivered” tracking event will be considered as part of the investigation but will not necessarily determine the outcome by itself.

12. Items Damaged in Transit

If an item arrives damaged, contact Circular as soon as reasonably possible.

To help us investigate, please retain and provide photographs of:

• The item and the damage.
• The internal and external packaging.
• The shipping label.
• Any visible damage to the parcel.

We ask that transit damage be reported within 48 hours where practicable. However, this requested timeframe does not exclude or limit any rights available under applicable law.

Do not dispose of the item or packaging until we confirm whether it is required for the investigation.

13. International Delivery

International delivery availability may vary by destination, item and seller.

International buyers are responsible for:

• Providing complete and accurate customs and delivery information.
• Complying with destination-country import requirements.
• Paying customs duties, taxes or import charges unless otherwise stated.

Customs processing and overseas carrier networks may cause delays outside Circular’s reasonable control.

If an international parcel is refused, unclaimed or returned because required duties were not paid, reasonable return and redelivery costs may be deducted from any refund where permitted by law.

14. Inbound Consignment Shipping

This Policy primarily covers delivery of customer orders.

Shipping labels, Clean-Out Kits and parcels sent to Circular for consignment are governed by the applicable Consignment Terms and instructions provided during the Clean-Out Kit or submission process.

A shipping label provided for a consignment must only be used for its intended purpose.

15. Marketplace Seller Payouts

Marketplace seller payouts are generally processed after:

• Valid tracking confirms delivery.
• Five days have passed since confirmed delivery.
• No active return, refund, dispute, chargeback, fraud or policy concern remains.

Payouts are therefore typically released five days after confirmed delivery, subject to payment-provider processing times.

If an issue is raised during this period, the payout may be delayed until the matter is resolved.

Where automated payouts are unavailable, payment may be processed manually and may take longer.

Consignor payouts for Circular-managed items are governed by the applicable Consignment Terms.

16. Consumer Rights

Nothing in this Policy excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.

17. Contact Us

For delivery questions or assistance, contact:

Circular Clothing Co.
Email: hello@circularclothingco.com.au

Please include your order number and any relevant tracking information.