Last updated: 10 March 2026

Welcome to Circular Clothing Co. (“we,” “our,” or “us”). These Seller Guidelines (“Guidelines”) apply to all individuals or businesses (“you,” “seller,” or “sellers”) who list and sell items on our marketplace at circularclothingco.com.au (the “Platform”).

Circular is a curated secondhand fashion marketplace featuring pre-approved sellers and wardrobes that meet our quality, authenticity, and sustainability standards

By listing items on Circular, you agree to follow these Guidelines, our Terms of Service, Privacy Policy, and Shipping & Dispute Policy. These rules exist to maintain trust, authenticity, and a safe experience for everyone using the Circular marketplace.

1. Seller Eligibility

Circular operates a curated marketplace. Not all applicants are accepted.

Sellers may be:

• Approved via application

• Invited by the Circular team

• Onboarded through partnerships or programs

We reserve the right to approve, decline, or remove sellers based on quality, authenticity, performance, or alignment with Circular’s brand values.

Sellers operate as independent merchants. Circular provides the platform but does not take ownership of listed items unless explicitly stated.

2. Seller Responsibilities

Sellers are responsible for maintaining honest, accurate, and high-quality listings.

You must:

• Provide clear, complete, and truthful listing information

• Include accurate sizing, condition, and brand details

• Disclose all faults, wear, or alterations

• Communicate respectfully with buyers

• Dispatch sold items within 3 business days

• Upload valid tracking once shipped

• Respond to enquiries or disputes via the Platform

Repeated delays, misleading listings, or poor communication may affect visibility, payouts, or account status.

3. Listing Quality Standards

To maintain consistency across the marketplace and help customers shop with confidence, all listings must meet Circular’s quality standards.

Sellers should:

• Use clear, well-lit photos of the actual item

• Capture key angles (front, back, tags, fabric, flaws)

• Avoid heavy filters that alter colour or condition

• Present items clean, wrinkle-free, and neatly styled

• Include measurements where possible

Stock or model images may be used only as secondary references.

Listings that don’t meet these standards may be hidden or removed until corrected.

4. Item Condition Standards

To maintain transparency, all sellers must assign an accurate condition rating to each item using the categories below.
Listings with missing or misleading condition information may be removed or adjusted.

 

Sellers must:

• Choose the most accurate category that reflects the item’s true state.
  

• Disclose all flaws in the description and include close-up photos.
  

• Avoid describing items as “like new” or “perfect” if any visible wear exists.
  

• Remember: transparency protects your reputation and builds buyer trust.

5. Pricing & Fees

Circular charges a 12.5% commission on successful sales.

Sellers must not manipulate pricing (e.g. inflating shipping to offset fees).

Price Integrity & Promotional Transparency

To maintain trust across the marketplace, sellers must ensure pricing reflects genuine value.

Artificial price inflation prior to promotions is not permitted. This includes temporarily increasing item prices in the lead-up to platform sales, campaigns, or seller-run discounts in order to create the appearance of larger markdowns.

As a general guideline, sellers should avoid materially increasing prices within 10 days before participating in a promotion unless the change reflects genuine market value (e.g. new information about the item, re-evaluation of condition, or pricing corrections).

Circular reserves the right to:

• Adjust or exclude listings from promotions

• Remove misleading discounts

• Limit visibility of listings that appear artificially inflated

• Take action against repeated manipulation of promotional pricing

Our goal is to maintain a fair and transparent marketplace for both buyers and sellers.

Sellers may offer:

• Free shipping

• Discounts or bundles

• Promotional pricing

Payments are processed via integrated third-party providers (e.g. Stripe Connect or PayPal).

Payouts are typically issued after an order is marked delivered. Circular may place temporary holds on payouts in cases of disputes, returns, fraud checks, or policy reviews.

Offers & Negotiation
Circular may enable features that allow buyers to submit offers on listings. Sellers retain full control over accepting or declining offers.

Submitting or receiving an offer does not reserve the item. Listings remain available for purchase until an order is completed through checkout.

At present, offers remain open until the seller takes action. Sellers are encouraged to review offers promptly, as timely responses improve buyer engagement and conversion.

Sellers are encouraged to review and respond to offers within 48 hours, as timely responses help maintain a positive buyer experience.

Circular may introduce additional safeguards (such as offer expiry windows) over time to support a healthy marketplace.

6. Shipping & Fulfilment

Sellers are responsible for packing and shipping their own items unless otherwise agreed.

You must:

• Ship within 3 business days

• Provide tracking for all orders

• Use secure, protective packaging

Insurance is recommended for high-value or fragile items.

If a parcel is delayed or lost, refer to our Shipping & Dispute Policy. Sellers must cooperate with buyers, couriers, and Circular to resolve delivery issues.

7. Listing Assist & Platform Services

Circular may offer optional services such as Listing Assist, photography support, or merchandising guidance to help sellers create higher-quality listings.

These services are provided to support sellers and do not transfer ownership or responsibility of any items to Circular.

Unless explicitly agreed in writing:

• Sellers remain responsible for authenticity, pricing, and listing accuracy

• Circular does not guarantee sales outcomes or pricing performance

• Final approval of listings remains with the seller

Circular may introduce, modify, or discontinue platform services over time.

Promotional offers (including free or discounted services) may be introduced from time to time and are subject to separate terms, eligibility criteria, and availability. Unless otherwise stated, promotional services are non-transferable and non-refundable.

8. Prohibited & Restricted Items

The following items are not permitted on Circular:

• Counterfeit or misrepresented branded goods

• Stolen or illegal items

• Hate, discriminatory, or violent materials

• Explicit adult content

• Items containing real fur, ivory, or endangered materials

• Weapons, explosives, or hazardous goods

• Unsafe or unhygienic items

• Listings that conflict with Circular’s values

Replicas, Dupes & Inspired-By Items

Replica or “dupe” items are permitted only if:

• Clearly disclosed in the description

• Brand set to “Other”

• No misleading use of trademarks or logos

Misleading branding may result in removal or suspension.

Intimate Apparel & Swimwear

These items may be listed if:

• Clean and hygienic

• Presented respectfully

• Focused on fashion, not adult context

Circular may remove listings that appear explicit or unsanitary.

9. Authenticity & Brand Integrity

All branded items must be genuine.

Sellers are responsible for verifying authenticity before listing. Circular may request proof of purchase or authentication at any time.

Listings found to be counterfeit or deceptive will be removed. Repeated authenticity concerns may result in permanent removal from the marketplace.

10. Seller Conduct

We expect all sellers to contribute positively to the Circular community.

Sellers must:

• Treat buyers and staff respectfully

• Avoid harassment, discrimination, or abusive behaviour

• Not attempt off-platform sales (“fee avoidance”)

• Comply with applicable laws, including tax and consumer law

Sharing contact details, payment links, or directing buyers off-platform may result in immediate suspension.

Circular may adjust listing visibility based on seller performance, dispatch speed, or policy compliance.

11. Sustainability Standards

Circular prioritises longevity, reuse, and waste reduction.

Sellers should ensure items are:

• Clean and wearable

• Suitable for continued use

• Presented in alignment with Circular’s sustainability values

We encourage recycled or minimal packaging where possible.

12. Enforcement

Circular may:

• Remove listings

• Issue warnings

• Limit visibility or payouts

• Suspend or terminate accounts

Severe breaches — including fraud, counterfeiting, or harassment - may result in immediate removal without notice.

Sellers may appeal enforcement decisions by contacting hello@circularclothingco.com.au within 7 days. Decisions are final.

13. Updates

These Guidelines may be updated from time to time. Updated versions will be posted on the Platform. Continued use of Circular constitutes acceptance of the latest version.

14. Contact

Questions or feedback?
Contact our team via the Help Centre or email hello@circularclothingco.com.au

We welcome feedback and use it to continuously improve the Circular marketplace.