Last updated: 24 August 2026

Welcome to Circular Clothing Co. (“Circular”, “we”, “us” or “our”).

This Community Conduct & Safety Policy explains the standards of behaviour expected from customers, consignors, marketplace sellers, website visitors and other people using circularclothingco.com.au and our related services (collectively, the “Services”).

This Policy applies to interactions with other users and with Circular’s staff, contractors, fulfilment partners and service providers.

By using the Services, you agree to follow this Policy together with our Terms of Service, Privacy Policy, Consignment Terms and other applicable policies.

Our goal is to provide a safe, respectful and trustworthy resale experience that reflects Circular’s values of sustainability, integrity and transparency.

1. Respectful Communication

Everyone deserves to interact with Circular in a safe and respectful environment.

When communicating through or in connection with the Services, including with another user, our team or one of our partners, you must:

• Communicate respectfully and in good faith.
• Treat others fairly regardless of gender, race, ethnicity, religion, sexual orientation, gender identity, age, disability or other personal characteristics.
• Avoid harassment, discrimination, hate speech, bullying or abusive conduct.
• Not use threatening, intimidating, sexually inappropriate or deliberately harmful language.
• Not knowingly share false, misleading or harmful information about another person.
• Respect reasonable requests to stop unwanted communication.

Circular may remove content or restrict access to the Services where these standards are breached.

Serious or repeated breaches may result in account restrictions, suspension or permanent removal from the Services.

2. Harassment, Abuse and Sexual Misconduct

Circular does not tolerate harassment, abuse or sexual misconduct in connection with the Services, whether it occurs online or in person.

Prohibited conduct includes:

• Sending repeated, unwanted or inappropriate messages.
• Making unwanted sexual comments or advances.
• Sharing sexually explicit, abusive or threatening content.
• Attempting to obtain another person’s private contact details without a legitimate reason or their consent.
• Threatening, intimidating, stalking or deliberately frightening another person.
• Continuing unwanted contact after being asked to stop.
• Harassing or abusing Circular’s staff, contractors, fulfilment partners or other service providers.

If you experience or witness this type of conduct, please report it to hello@circularclothingco.com.au.

Where appropriate, serious incidents may be referred to law enforcement or another relevant authority.

3. Safety and Privacy

To help protect the privacy, security and safety of everyone using the Services, you must not:

• Share another person’s address, telephone number, financial information, account information or other personal information without permission.
• Upload or distribute photographs of another person without an appropriate reason or their consent.
• Attempt to access, interfere with or use another person’s account.
• Engage in phishing, impersonation, scams, fraud or deceptive conduct.
• Introduce malicious software or attempt to compromise the security or operation of the Services.
• Use information obtained through Circular for harassment, unsolicited marketing or another unauthorised purpose.
• Encourage or facilitate transactions designed to improperly bypass Circular’s applicable processes, fees or protections.

You are responsible for maintaining the confidentiality of your account details and should notify us promptly if you believe your account or personal information has been compromised.

Circular may restrict or terminate access to the Services where conduct creates a privacy, security or safety risk.

4. Consignment and Item Integrity

Consignors and marketplace sellers must act honestly and provide accurate information about items submitted or offered through Circular.

You must:

• Only submit or list items that you own or are legally authorised to sell.
• Provide information that is accurate and not deliberately misleading.
• Disclose known defects, damage, alterations or authenticity concerns where requested.
• Not submit counterfeit, stolen, illegal, recalled, unsafe, contaminated or prohibited items.
• Not conceal an item’s condition, origin or authenticity.
• Cooperate with reasonable requests relating to ownership, authenticity, safety, condition or transaction verification.
• Comply with Circular’s Consignment Terms, acceptance criteria and prohibited-items rules.

You must remove personal belongings, documents, medication, money and other personal or sensitive materials from pockets, bags, cases and submitted items before sending them to Circular.

If an electronic item is accepted under a future service, you must remove personal data, accounts and access restrictions before submitting it.

Circular may inspect, reject, remove, return, dispose of or refer items for further investigation as permitted by the applicable terms and law.

5. Transactions and Platform Integrity

To keep the Services fair and trustworthy, you must not:

• Manipulate reviews, feedback, prices, offers, referrals, promotions or transaction information.
• Create or use multiple accounts to mislead others, obtain unauthorised benefits or avoid enforcement action.
• Falsely claim that an item was not received, was materially different or was damaged.
• Misuse payment disputes, returns, refunds or chargeback processes.
• Attempt to interfere with listings, transactions, accounts or the operation of the Services.
• Engage in conduct intended to defraud Circular, a customer, consignor, seller, service provider or payment provider.
• Attempt to privately sell or otherwise deal with an item contrary to the Consignment Terms after it has been accepted or listed by Circular.
• Use Circular’s name, branding or content in a way that falsely suggests endorsement, employment, partnership or authorisation.

Circular may remove listings or content, cancel transactions, withhold or delay action while investigating, restrict accounts or take other reasonable steps permitted by the applicable terms and law.

6. Reviews and User-Generated Content

Reviews, comments, images and other content submitted to Circular must:

• Reflect an honest experience or opinion.
• Be relevant to the applicable item, transaction or service.
• Avoid harassment, hate speech, threats or discriminatory content.
• Not contain another person’s private information.
• Not infringe another person’s intellectual property or other rights.
• Not contain spam, scams, malicious links or unlawful content.

Circular may moderate, restrict or remove content that breaches this Policy, our Terms of Service or applicable law.

A negative review will not be removed merely because it is critical. However, content may be removed where it is abusive, irrelevant, misleading, unlawful or otherwise breaches our policies.

7. Reporting Concerns

If you become aware of conduct that may breach this Policy, please contact hello@circularclothingco.com.au.

When reporting a concern, please provide:

• Your name and contact details.
• The account, order, consignment or item involved, where relevant.
• A clear description of what occurred.
• Relevant messages, photographs, screenshots or other supporting information.

Reports will be handled as discreetly as reasonably possible. However, we may need to disclose information to the people involved, our service providers, professional advisers, payment providers, law enforcement or other authorities to investigate or respond appropriately.

You must not knowingly submit a false, misleading or malicious report. An incorrect report made honestly and in good faith will not, by itself, breach this Policy.

8. Enforcement

Where we reasonably believe this Policy may have been breached, we may investigate and take action appropriate to the circumstances.

This may include:

• Requesting additional information or evidence.
• Issuing a warning.
• Removing content or listings.
• Rejecting or returning submitted items in accordance with the applicable terms.
• Cancelling or restricting a transaction.
• Temporarily restricting an account or access to particular features.
• Suspending or permanently closing an account.
• Referring suspected unlawful conduct to law enforcement or another relevant authority.
• Taking other action available under our agreements or applicable law.

The action taken will depend on factors such as the seriousness of the conduct, the available evidence, previous breaches and the risk posed to Circular or others.

Where appropriate and reasonably practicable, we may give the affected user an opportunity to provide further information.

9. Off-Platform Conduct

Conduct occurring outside Circular’s website may still breach this Policy where it is directly connected with the Services and:

• Involves harassment, abuse, discrimination, fraud or threats towards another user or someone working with Circular.
• Creates a credible risk to the safety or security of Circular or its community.
• Involves misuse of information obtained through the Services.
• Is intended to improperly bypass Circular’s transaction or consignment processes.

We may consider credible information provided by affected individuals, service providers, law enforcement or other reliable sources when deciding whether action is appropriate.

10. Our Commitment

Circular is committed to providing a safe, inclusive and trustworthy resale and consignment service.

We may use reasonable moderation, verification, security and fraud-prevention measures to protect users, transactions and the Services. However, no system can prevent every instance of inappropriate or unlawful conduct.

We encourage everyone using Circular to act honestly, communicate respectfully, protect the privacy of others and promptly report serious concerns.

11. Updates to This Policy

We may update this Policy from time to time to reflect changes to our Services, community standards, operational practices or legal obligations.

When we update this Policy, we will publish the revised version on our website and update the “Last updated” date. Where required, we will take additional steps to notify affected users of material changes.

12. Contact Us

For questions, feedback or reports concerning this Policy, contact:

Circular Clothing Co.
Email: hello@circularclothingco.com.au

We welcome feedback and may use general feedback to improve our Services. We will not publicly attribute feedback to you without permission.